Client Service Associate- Lindbrook Capital

Hightower Advisors • Los Angeles, CA

21d • $80,000 - $120,000

About The Position

Lindbrook Capital is a boutique wealth management practice providing investment consulting and financial planning services to affluent families, individuals, foundations and endowments. With offices in both California and New York, our team works across specialties to offer comprehensive and objective advice and a true partnership to each client we serve. This role assists in providing customer service to our clients, as well as running day-to-day operations within the practice. Successful candidates will be analytical thinkers and self-starters comfortable with extensive client contact, resolving most questions and problems independently. Candidates must be eager to work in a team environment and be willing to “wear all hats.” This role will perform other work with substantial variety and complexity, with increased decision-making responsibility over time for a long-term career path.

Requirements

• 2+ years of experience in a similar role
• Experience building relationships with main partners for each assigned customer
• Experience assessing severity of support requests and escalate based on severity
• Team player who shows a client-first attitude
• Proactively anticipate advisor and client needs
• Experience maintaining composure and remaining positive even in time-sensitive and complex situations
• Experience maintaining client relationships and providing service in a corporate environment
• Finance industry experience
• Proficiency in MS Outlook and MS Word required (Excel and Salesforce)
• Eagerness to work in a growing practice
• You are ethical, and able to handle sensitive financial information with the utmost confidentiality.
• You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.

Responsibilities

• Delivering service both internally and externally
• Serving on client team with advisor (s) as the primary contact for clients, addressing inquiries and providing client service through phone, email, and in-person interactions
• Onboarding new clients and supporting existing clients, including account openings, all aspects of money movements (journals, wires, ACAT/DTC transfers, RMD's, etc) and account maintenance
• Promptly addressing client inquiries within same day and responding to requests and providing information
• Completing cashiering responsibilities and ACH/wire/check requests
• Maintaining client records and files, ensuring that all data is current and accurate following regulatory requirements and company policies
• Collaborating with custodian partners (Fidelity, & Schwab, outside custodians, etc.) to ensure accurate processing of client transactions.
• Downloading and uploading forms, monitoring and verifying changes in the system, resolving issues, and staying current with changing procedures
• Becoming comfortable and proficient in using our different applications (Outlook, Salesforce, Orion, and custodial platforms Schwab and Fidelity) to obtain account information and complete/coordinate all aspects of client service and account maintenance requests
• Fielding client requests and completing tasks, following through to make sure client's needs are met while following compliance standards and requirements
• Managing client data within CRM (Salesforce) and monitoring to ensure accuracy
• Participating in weekly CSA team meeting – prepare and contribute thoughts for agendas, raise concerns, suggest solutions, look for and implement efficiency and process improvement

Benefits

• Coverage on the first day of employment for medical, dental, and vision insurance
• Paid parental leave (16 weeks for primary caregiver and 8 weeks for secondary caregiver)
• 401k matching plan
• HSA employer contributions
• Student loan assistance
• Pet insurance
• Base salary of $80,000-$120,000 plus discretionary bonus (exact base salary amount will be dependent on experience)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees