Client Service Associate

SPS-North America•West Columbia, SC

About The Position

SPS Global is seeking a Client Services Associate who thrives in a fast-paced office environment and takes pride in delivering operational excellence. This role supports day-to-day mail services, business service center operations, workplace support, and front-of-house backup — ensuring employees and clients experience a smooth, professional, and well-organized environment every day.

Requirements

Strong customer service mindset (5-star service standard)
High attention to detail and reliability
Ability to manage multiple operational tasks simultaneously
Professional communication skills
Self-starter attitude with a proactive approach

Responsibilities

Receive and process inbound mail and packages
Log deliveries into chain-of-custody tracking software
Distribute mail/packages promptly to employees
Manage outgoing mail and shipping transactions
Notify employees of deliveries
Serve as point of contact for mail and package inquiries
Monitor and maintain multi-function copy/print devices
Replenish toner and paper daily
Assist with copy/print requests
Submit work orders when equipment requires service
Maintain a neat and organized service center area
Monitor and replenish office supplies (paper, pens, toner, etc.)
Restock pantry items (snacks, beverages, coffee areas)
Maintain client breakrooms and kitchen areas
Service barista stations and meeting spaces
Provide backup reception/concierge coverage as needed
Set up meeting rooms, conference spaces, and events
Assist with building occupant moves
Perform light maintenance and cleaning tasks

Benefits

Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.

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