Client Service Associate

OSTTRA • New York, NY

4d • $85,000 - $105,000

About The Position

The triResolve Margin Client Services team is the primary interface for our clients utilizing the industry-standard platform for automated collateral management. As an Analyst, you will support clients in streamlining their margin workflows, ensuring compliance with global regulatory standards (such as UMR), and managing the movement of collateral. You will work at the intersection of credit risk, liquidity management, and technology, collaborating closely with product, development, and sales teams globally.

Requirements

• Collateral Proficiency: Understanding of the margin call lifecycle, including issuance, pledge acceptance, and settlement.
• Data Analysis: Proficiency in using text editors and advanced spreadsheet functions to interpret trade valuations and collateral eligibility lists.
• Client Relationship Skills: Ability to manage high-pressure situations, such as resolving time-sensitive margin disputes or settlement failures.
• Operational Agility: Ability to work in a fast-paced environment where market volatility can lead to sudden spikes in margin call volumes.
• Communication: Strong verbal and written English skills; the ability to explain complex financial movements to both back-office operations and front-office risk managers.

Nice To Haves

• Market Knowledge: In-depth understanding of OTC Derivatives and the trade lifecycle, specifically regarding how trade economics drive collateral movements.
• Regulatory Literacy: Familiarity with Uncleared Margin Rules (UMR) and the operational requirements for exchanging Initial Margin (IM).
• Legal Familiarity: A basic understanding of ISDA/CSA documentation and how various parameters (rounding, thresholds, currency haircuts) affect margin calculations.
• Technical Interest: A keen interest in Fintech and the automation of legacy manual processes through SaaS solutions.

Responsibilities

• Collateral Workflow Management: Provide daily support to subscribers on end-to-end margin call workflows, including Variation Margin (VM) and Initial Margin (IM).
• Dispute Advocacy: Assist clients in identifying the root causes of margin disputes by bridging the gap between portfolio breaks and collateralized exposure.
• Agreement Digitization: Assist in the onboarding and "digitization" of Legal Agreements (CSAs, MCAs, and ACAs) to ensure automated calculation of thresholds, MTAs, and rounding.
• Trade & Position Normalization: Handle complex data sets to ensure accurate calculation of Net Exposure and Required Margin within the TriResolve environment.
• Regulatory Compliance: Actively monitor and educate clients on evolving market regulations (EMIR, Dodd-Frank, and UMR Phases) and their impact on collateral requirements.
• Product Evolution: Collaborate with Product Management and Developers to provide feedback on margin-specific features, such as Optimization, Interest Processing, and Inventory Management.
• Quality Assurance: Participate in UAT testing for new platform functionalities, ensuring the tool remains the market leader in collateral automation.

Benefits

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It’s not just about you. OSTTRA has perks for your partners and little ones, too, with some best-in class benefits for families.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed