Client Service Associate

Sequoia Financial Group Llc•Tampa, FL

About The Position

Sequoia Financial Group is a growing Registered Investment Advisor (RIA) headquartered in Northeast Ohio, offering financial planning and wealth management services. The company's purpose is to enrich lives, guided by core values of Integrity, Passion, and Teamwork. Sequoia promises team members growth opportunities, allowing them to refine their professional mission, explore new opportunities, deepen their expertise, and lead further, aiming for long-term contributions. The firm is seeking a motivated, self-starting, and passionate team player for the Client Service Associate role. This associate will be part of the Client Service organization, working with Advisors to support the day-to-day needs of clients.

Requirements

Minimum 3 years of experience in a client service role
Minimum 3 years of demonstrated project management skills
Ability to learn and become proficient in a process-driven fast-paced work environment
Excellent oral and written communication with a professional demeanor
Robust PC knowledge, typing skills and proficiency in Microsoft Office Suite

Nice To Haves

Experience working daily with a workflow technology system
Experience in financial services industry
Prior experience with financial industry CRM a plus (Ex: Salesforce, Tamarac, eMoney, etc.)
Prior experience with Schwab and Fidelity a plus
Prior experience with DocuSign a plus
Bachelor’s degree preferred

Responsibilities

Coordinate with clients, advisors, and custodians to set up new accounts, transfer assets, and process money movements.
Coordinate with clients and advisors to schedule meetings using email, Salesforce and calendar software, or Webex.
Prepare for client meetings by updating agendas in Word or Excel and running reports in portfolio management software.
Proactively support advisors by anticipating client needs and enabling advisors to maximize their time.
Complete requests from advisors and clients within 24-48hrs, ensuring accuracy, and effectively keeping everyone in the loop throughout the process.
Demonstrate professional communication skills with responses to clients, advisors, and team members by phone, email, in person and written communications.
Use problem solving skills and available resources through research and collaboration with others to create solutions for clients and advisors, utilizing internal departments, team members, and custodians.
Coordinate with custodians and internal team members to follow up on and execute operational items in a timely manner.
Monitor, prioritize and resolve daily time sensitive matters such as money movements, trade ticket confirmations, as well as monitoring custodian alerts.
Understand and utilize Salesforce to document client information, take detailed notes, document work done on cases, complete financial accounts, and understand workflows and reporting.
Operate in a team-based environment where teammates help each other in times of heavy workload and are all working toward meeting the needs of the client.