Client Service Associate-Financial Guidance

CX Institutional LLC•Auburn, IN

About The Position

Client Service Associates (CSA) support the Wealth Advisor by building relationships with each client to deliver a Raving Fan experience. CSA’s will manage and maintain accurate client accounts at the custodian, process fund transactions, and support clients with online systems. They will handle client inquiries, prepare and review documentation, and provide support to the advisory team with tasks such as document preparation, administration and scheduling Goal Review and Risk Audit meetings, client fund transactions, and fielding incoming calls. The Client Service Associate will also assist in issue and discrepancy resolution, ensuring compliance with regulatory requirements, and staying informed of industry best practices to promote operational efficiency and deliver a client experience above and beyond expectations. The Client Service Associate may have unique tasks associated with the corresponding client service level: Financial Guidance, Wealth Management, and Private Wealth.

Requirements

High School Diploma
1+ years in Finance, Banking, Tax or Accounting
Series 65 licensing achieved within 30-60 days after hire

Nice To Haves

Associate's degree in finance, Business Administration
Customer Service experience

Responsibilities

Onboard, maintain, and offboard clients, accounts, and client relationships through system account updates and fielding questions from clients about their account status.
Process new client accounts, combine accounts, transfer accounts, client banking information, or close accounts by following system business processes.
Create, transfer, and update client households in CRM, and custodial and finance systems, including beneficiaries, address and contact changes, new and transitioning account information, and financial life events.
Identify, communicate, assist, and resolve questions and concerns from clients with online systems access, functionality, and provide demo use when necessary.
Understand, demonstrate, and continually improve a thorough and well-rounded knowledge of account types, regulatory compliances, basic trade instructions, account settlements timeframes, Required Minimum Distributions (RMDs), account roll-overs, security holdings, and investments.
Assist the Client Care Coordinator (CCC) role as necessary, provide scheduling support, answer and route phone calls to team members.
Prepare, host, and attend online conference calls and other office meetings about new processes, systems use, onboarding/offboarding updates, etc.
Remain knowledgeable in the policies and regulations of the regulatory bodies to ensure compliance with all work activities.
Work with all other team members in a way that is conducive with the mission, values, and beliefs of the company to provide client service beyond expectations
Comply with company-wide policies and SEC regulations