Client Service Associate - Entry Level

MSI Inc. • Carmel, IN

13d • $38,000 - $56,000

About The Position

We are a fast-growing, innovative event marketing firm specializing in delivering engaging and memorable brand experiences. Our team is driven by creativity, collaboration, and a commitment to exceptional service. We take pride in creating seamless events while ensuring every client and attendee interaction reflects professionalism and excellence.
The Client Service Representative plays a critical role in delivering outstanding customer experiences for both clients and event attendees. Serving as a key point of contact, this position focuses on relationship management, inquiry resolution, and effective communication across all stages of the event lifecycle. This role is ideal for a customer-focused professional who thrives in dynamic environments and enjoys working with people.

Requirements

• 1+ year of customer service experience, preferably in event marketing, hospitality, or related industries
• Strong verbal and written communication skills with a customer-first approach
• Ability to communicate information clearly, concisely, and professionally
• Proven problem-solving skills with the ability to resolve issues quickly and effectively
• Adaptability and quick thinking in fast-paced, high-energy environments
• Strong interpersonal skills with the ability to empathize and build rapport
• Commitment to delivering positive, memorable customer experiences

Responsibilities

• Serve as the primary point of contact for client inquiries, providing accurate and timely information
• Build and maintain strong client relationships by understanding needs, expectations, and event goals
• Assist event attendees with questions related to registrations, schedules, and event logistics
• Deliver a welcoming, professional, and service-oriented experience to enhance attendee satisfaction
• Address and resolve customer concerns efficiently while maintaining a positive brand image
• Collaborate with internal teams to resolve issues and ensure smooth event execution
• Communicate clearly and professionally across phone, email, and in-person interactions
• Keep clients and attendees informed of event updates, changes, and important announcements
• Work closely with event coordination and marketing teams to support seamless communication and event delivery

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees