Client Advocacy Service Team, Employee Benefits

HUB International•Kansas City, MO

About The Position

About Us: HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity. Job Title: Client Service Advocacy Team, Employee Benefits Duties and Responsibilities: Process new enrollments and terminations Assist with carrier billing issues Provide detailed answers to clients and their employees about group policies and products Handle sensitive information with discretion Problem solve claim issues and determine a resolution Acquire working knowledge of BMS (Benefit Point) Working knowledge of carrier websites Provide high quality customer service Update client records on a regular basis Communicate with carriers in gathering information regarding claim or eligibility issues Answer phones and emails, providing information and receiving information Input timely and accurate information/documentation in BMS (BenefitPoint) Cross-train in various other areas Assist with special projects, as assigned Performs other duties as assigned Must follow HUB Broker Standards Key Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Team Work – Supports all organizational departments in a collaborative effort for everyone to succeed. Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information. Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Quality Management – Demonstrates attention to detail. Project Management – Ability to work with a team and adhere to deadlines Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Experience and Education 1-2 years previous work experience related to group health insurance High school diploma or equivalent required Bachelor’s Degree desired, but not required Must be able to pass a residential state Life & Health insurance exam within 120 days of employment if you do not already have one Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include Close vision and Distance vision. Some travel required by car to meet with clients and other outside events. Other Requirements: Must hold a valid Driver’s License Dependable transportation Public Speaking/Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates. Bilingual in English and Spanish a big plus. Math Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team. Department Account Management & Service Required Experience: 1-2 years of relevant experience Required Travel: No Travel Required Required Education: High school or equivalent HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. E-Verify Program We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the recruiting team [email protected]. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Hi, we’re HUB. In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected. When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support. And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control. About HUB International Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB’s vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.

Requirements

1-2 years previous work experience related to group health insurance
High school diploma or equivalent required
Must be able to pass a residential state Life & Health insurance exam within 120 days of employment if you do not already have one
Must hold a valid Driver’s License
Dependable transportation
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively customers and teammates.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.

Nice To Haves

Bachelor’s Degree desired, but not required
Bilingual in English and Spanish a big plus.

Responsibilities

Process new enrollments and terminations
Assist with carrier billing issues
Provide detailed answers to clients and their employees about group policies and products
Handle sensitive information with discretion
Problem solve claim issues and determine a resolution
Acquire working knowledge of BMS (Benefit Point)
Working knowledge of carrier websites
Provide high quality customer service
Update client records on a regular basis
Communicate with carriers in gathering information regarding claim or eligibility issues
Answer phones and emails, providing information and receiving information
Input timely and accurate information/documentation in BMS (BenefitPoint)
Cross-train in various other areas
Assist with special projects, as assigned
Performs other duties as assigned
Must follow HUB Broker Standards