Client Advocacy Service Team, Employee Benefits

Hub International Insurance•Tulsa, OK

About The Position

About Us: HUB International is a global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity. Job Title: Client Service Advocacy Team, Employee Benefits Duties and Responsibilities:

Requirements

1-2 years previous work experience related to group health insurance
High school diploma or equivalent required
Must be able to pass a residential state Life & Health insurance exam within 120 days of employment if you do not already have one
Must hold a valid Driver’s License
Dependable transportation
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively customers and teammates.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should be proficient in Microsoft Office including Excel, Word and Power Point; follow guidelines on working in BMS (BenefitPoint) for premium efficiency with your team.

Nice To Haves

Bachelor’s Degree desired, but not required
Bilingual in English and Spanish a big plus.

Responsibilities

Process new enrollments and terminations
Assist with carrier billing issues
Provide detailed answers to clients and their employees about group policies and products
Handle sensitive information with discretion
Problem solve claim issues and determine a resolution
Acquire working knowledge of BMS (Benefit Point)
Working knowledge of carrier websites
Provide high quality customer service
Update client records on a regular basis
Communicate with carriers in gathering information regarding claim or eligibility issues
Answer phones and emails, providing information and receiving information
Input timely and accurate information/documentation in BMS (BenefitPoint)
Cross-train in various other areas
Assist with special projects, as assigned
Performs other duties as assigned
Must follow HUB Broker Standards