Client Review Manager

REE Medical

1d•$80,000 - $90,000•Remote

About The Position

The Client Review Manager plays a pivotal role in leading a diverse remote team and overseeing departmental operations related to Disability Profile Assessments, call activity, and Veteran communication. This position drives results, develops employees, and constantly improves processes to ensure accurate documentation, efficient throughput, and a high quality Veteran experience. The Client Review Manager collaborates closely with the Director of DBQ Operations to execute company policy and develop department procedures aligned with company goals. This role requires proactive collaboration across Sales, Navigation, Generation, Quality Control, and Final Review to maintain workflow progression and service quality. Tracking and evaluating department data weekly, monthly, quarterly, and annually are integral aspects of this role.

Requirements

Bachelor’s degree required. Equivalent experience will be considered for candidates with 4 or more years in a related operational or leadership position.
Supervisory experience with a team of 4 or more. This may be internal to REE or with a prior employer.
Experience within medical operations, healthcare administration, claims review, clinical documentation, or disability related services. Experience within the VA disability industry is a plus.
Remote leadership experience is preferred, including coaching and developing staff in a virtual environment.
Demonstrated ability to lead through change, shifting priorities, and evolving business needs.
Excellent analytical, project management, and problem-solving abilities, capable of handling multiple priorities in a fast-paced environment with a focus on continuous improvement and operational efficiency.
Ability to think strategically while maintaining a detail oriented, self-motivated, and well organized approach.
Strong interpersonal and communication skills for effective collaboration across departments and leadership levels. Ability to navigate difficult conversations with clarity and empathy.
Proven ability to meet goals, drive outcomes, and develop high performing teams.
Highly organized, able to manage multiple inputs, and comfortable working in ambiguous situations.
Proactive and forward thinking, anticipating risks and opportunities before they occur.
Strong written and verbal communication skills, with experience communicating in remote first environments.
Experience working in fast paced operational settings. Startup or early stage environment experience is a plus.
Ability to work under pressure and meet goals; a positive mental attitude is essential.

Nice To Haves

Nursing or medical background is a plus.

Responsibilities

Driving the complete team strategy and direction in collaboration with the Director of DBQ Operations.
Owning the goals, the metrics, and team structure for Client Review.
Working in tandem with the Director of the department and the supervisors to ensure complete alignment across the teams.
Leading the respective team supervisors for their teams’ success and owns overall department success.
Coaching, mentoring, and tracking each of their teams’ performance ensuring alignment with the overall departmental goals and company strategy.
Owning any supervisors' timecards and PTO approvals and serving as a backup for the overall team when a supervisor is unavailable.
Setting team goals and tracking towards team success, along with owning each supervisor's development and overall group development for Client Review skills.
Acting as the lead in interview and onboarding processes for all new team members.
Overseeing the overall performance management process across the department.
This can include coaching conversations, reviews as needed, and addressing any performance concerns.
Ensuring the total team follows all processes and procedures related to Operational Programs and safeguarding personally identifiable information and protected health information across the team.
Serving as REE Medical’s Disability Profile Assessment owner and operational expert across Client Review.
Owning DPA content accuracy, quality, and workflow application to support complete and accurate case readiness.
Driving process optimization and standardization across DPA requirements that improve throughput, Veteran experience, and operational efficiency.
Maintaining expertise in DPA workflow dependencies, case progression, operational handoffs, and requirements for Generation readiness.
Owning the inquiry process for Client Review and DPA related questions. Ensuring timely feedback to teams requesting information or updates across all platforms.
Manages and reports on team compliance within REE Medical’s policies and procedures.
Owning weekly department meetings and bi-weekly staff check-ins to disseminate essential information and updates.
Holding supervisors accountable to their team 1:1s and serving as a backup when supervisors are unavailable.
Eliminating roadblocks across the teams respectively.