Client Resources Coordinator II
About The Position
Serves clients through counseling, advocacy, and guidance. Assesses clients; needs and counsels them in regard to achieving their personal goals; develops and carries out care plan for clients and answers their inquiries. Coordinates delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs. Serves as advocate with government agencies to obtain public assistance. Reassess clients to determine if services are progressing according to plan. Participates in outreach programs; represents Program/Region at community meetings. Helps prepare necessary reports, requisitions, and statistics. May supervise volunteers.
Requirements
- Bachelor’s degree preferred
- Completion of two years of college required plus one to three years of related experience required.
- Plan short- and long-range activities
- Handle public contact and relations effectively
- Analyze and resolve problems
- Display sensitivity, tact, and responsiveness in various situations and needs.
- Maintain a high level of confidentiality
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Coordinates delivery of services by making referrals including referrals for financial assistance to clients in need of emergency food, shelter, clothing, rental assistance, transportation, medical, and special needs.
- Serves as advocate with government agencies to obtain public assistance.
- Reassess clients to determine if services are progressing according to plan.
- Participates in outreach programs; represents Program/Region at community meetings.
- Helps prepare necessary reports, requisitions and statistics.
- Provides regular evaluation of client programs to ensure satisfactory progress.
- Supervise volunteer and intake personnel providing client services.
- Promotes continuous quality improvement and service delivery that is aligned with the Agency’s mission.
- Displays sensitivity to the client population’s cultural and socioeconomic characteristics.
- Performs related duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
