Client Resolution Specialist

Missouri Insurance Advisors•Springfield, MO

15h•$52,000 - $52,000•Onsite

About The Position

The Retention Specialist is the relationship hero of our Client Services team—stepping in when clients have questions, concerns, or are thinking about leaving. This role is all about problem-solving, protecting relationships, and turning tough conversations into wins. You’ll handle at-risk accounts, uncover what’s really driving client concerns, and clearly explain coverage value and options in a way that builds confidence. This isn’t basic customer service—you’re an advocate, advisor, and calm voice when it matters most. If you’re a strong communicator with high emotional intelligence, insurance knowledge (or the drive to learn), and enjoy measurable success in a performance-driven environment, this role offers real impact. Your work directly supports client loyalty, business growth, and long-term success. Why Choose Us? Innovative Culture: Be part of an expanding organization where your unique skills and ideas matter. Professional Growth: We challenge you to meet personal and professional goals, ensuring you thrive in every aspect of life. Supportive Team: You’ll be surrounded by passionate colleagues who are dedicated to our mission and culture.