Client Representative

Promega

About The Position

JOB OBJECTIVE: Sales role with primary responsibilities covering the management of reactive accounts. Activities will include participating in Branch-specific activities (Customer Touchpoints) as mutually defined with the Regional/Associate Manager. Reactive account coverage will entail providing the customer with the appropriate technical and sales help within a timely manner. Time management will be essential as this role involves a high volume of customer interactions.

Requirements

Minimum BS or BA (M.S./Ph.D. preferred) in Life Sciences with a focus on hands-on laboratory experience in Molecular Biology, Cell Biology and/or Protein Biochemistry.
Strives to incorporate the Core Emotional Social Intelligence (ESI) Principles in their position (Check in with yourself, listen with empathy, enhance self-esteem, look for the good, with discernment, encourage diverse perspectives and Use courage and compassion to say what needs to be said)
Flexible in handling change, meeting a standard of excellence, persistent in pursuing goals despite obstacles and setbacks. Self-awareness of how behaviors can affect our colleagues. Keeping disruptive emotions and impulses in check, sensing other’s feelings and perspectives to advocate and voice opinions and viewpoints appropriately within and outside Promega.
Independently motivated and works well with others.
Excellent communication skills (oral/written).
Excellent organizational skills.
Strong commitment to customer service. Excellent communication, strong analytical and conflict resolution ability.
Demonstrated proficiency in digital tools and technology, including Microsoft applications and mobile platforms, with the ability to adapt and leverage emerging technologies, such as artificial intelligence, to improve efficiency, automation, and collaboration.

Responsibilities

Respond to customer requests in a timely manner and leverage the appropriate overlays (Tech Serv, North America Marketing (NAM), Cust Serv, Field Support Scientist (FSS), Global Clinical Collaborations Manager (GCCM), Clinical Account Consultant (CAC), Strategic Collaborations Management Team (SCMT), Strategic Product Manager (SPM), Strategic Business Unit (SBU), Elite Access, R&D etc.) as necessary to ensure customer satisfaction. Leverage Helix and additional sales channels to serve the client where appropriate.
Working closely with Regional/Associate sales manager, determine account list, incorporating a select number of strategic accounts as appropriate.
Incorporate and execute funnel management for Sales Opportunities
Provide technical support with thorough knowledge of Promega’s product line and effective communication of applications related to the products
Work to effectively link unique Promega solutions to meet and exceed requirements of the customer’s business. Apply custom solutions and knowledge about unique (Custom/OEM/ CAS/early access products) solutions Promega can offer customers. Maintain high quality relationship with internal R&D, marketing and operations personnel.
Act as a company advocate to voice opinions and viewpoints appropriately within and outside Promega. Takes a stand for relevant issues and delivers difficult decisions/messages when necessary.
Works closely with Regional/Associate/sales manager to develop opportunity-based pricing strategies at accounts (quotes, purchasing contracts with discount schedules, freezer programs and stockroom/consignment). In conjunction with the Promega business units, organize and conduct field-marketing activities such as workshops, focus groups and beta test programs to gain customer feedback.
Effectively communicate with customers by ensuring emails are thoughtful, proofread and professional.
Using dashboards and CRM to maintain appropriate notes in CRM and reassign customers to their appropriate accounts when they move.
Adhere to branch initiatives by maintaining focus on sales process and associated performance metrics.
Through training and coaching, develop skills to translate sales opportunities into workable and detailed action plans; demonstrate an understanding of the steps that go into a sales cycle (Funnel Management). Lays out a clear sales plan which includes specific action steps and milestones for managing the sales cycle from beginning to end. Provide complete Blue and Green sheets along with a sales call plan before meetings.
Customer Touchpoints: Work with appropriate overlays (SPM, SBU, SCMT, NAM, etc.) for alpha/beta testing opportunities as well as Marketing Campaigns (including webinars).
Maintain a working IDP.
Complete Annual Assessment with Regional Manager.
Seek out training where appropriate for your job.
Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.
Embracing and being open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work.
Understands and complies with ethical, legal and regulatory requirements applicable to our business.