Client Representative - Front Desk: The Client Representative will act as the front-desk agent for the clinic, providing clerical and intake support necessary for the effective provision of services to clients. Inquires about the client’s health and wellness needs and assist in coordinating those primary care or other supportive services with appropriate JFCS staff or external parties to ensure the client’s whole health is addressed. Communicate with JFCS staff as necessary to ensure coordination and follow-through for clients in need of primary care services. Schedules client appointments, verifies insurance eligibility when circumstances require, and obtains required authorizations. Obtains initial client inquiry information and processes according to office procedures and contract requirements. Establishes good working relationships with all referral sources and case managers, while assisting clinical staff when appropriate in obtaining interpreter services. Scans and imports all related case material in a timely manner and according to agency procedures. Inputs client information and clinical record from referrals into computer billing system for all client accounts. Updates computer client file with changes in address, phone number, fee, or any other pertinent information. Assists clinical staff in processing appropriate paperwork. Monitors services provided to clients through the computer and inputs appointment data for appointment scheduling. Answers and coordinates all incoming calls to ensure that calls and clients are taken care of in an effective manner. Creates and maintains client electronic charts. Schedules initial assessments as appropriate.