Client Reporting Analyst III

Bank of America•Fort Worth, TX

4d•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for developing reports to support management decision making. Key responsibilities include performing all phases of the report development process including participating in client meetings to understand needs and develop requirements, performing data research and data discovery, data sourcing including data automation, creating report visualizations, and managing report deployment including user on-boarding. Job expectations include developing, maintaining, or enhancing components of large reporting platforms to deliver comprehensive end-to-end reporting solutions.

Requirements

Solid understanding of data gathering tools; proficient with business intelligence reporting tools
Knowledge of Mortgage Servicing Vehicle Operations
Familiarity with Mortgage, Consumer Card and Consumer Vehicle Lending products, operations, and strategies
Understanding of LOB/Enterprise data repositories
SQL Programming Experience
Understanding of call center performance metrics, processes, systems, and technologies
Strong analytical and problem solving abilities, with quick adaptation to new technologies, methodologies, and systems
Handles multiple priorities at once and possesses strong communication skills
Demonstrates strong leadership qualities and consistently shows initiative
3+ years of relevant experience
Automation
Data Mining
Data Quality Management
Data Visualization
Reporting
Agile Practices
Attention to Detail
DevOps Practices
Production Support
Technical Documentation
Business Acumen
Business Process Analysis
Continuous Improvement
Innovative Thinking
Quality Assurance
Skilled with Microsoft Office (Excel, Word and PowerPoint) specifically the ability to create and manipulate pivots from raw data and create high quality presentations

Nice To Haves

Tableau & SAS experience a plus

Responsibilities

Designs, develops, and maintains innovative automated reports, dashboards, and scorecards using Business Intelligence tools including MicroStrategy and Tableau
Designs, develops, and maintains automated data Extract, Transform, and Load (ETL) processes from various database platforms, storing data in ‘Fit for Use’ relational tables
Analyzes disparate database sources including relational structures, dimensional data models, and cubes
Designs and builds relational data models to support the development of actionable reports, dashboards, and scorecards
Partners with business stakeholders to translate business requirements into technical specifications
Creates and maintains required standard documentation including metadata, detailed workflows documenting program, and desktop procedures
Works collaboratively in a cross-functional team, learns from colleagues, and provides routine updates on calls related to projects

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