Client Relationship & Sales Specialist (Healthcare)

Body Moksha Physical Therapy•Chatham Township, NJ

1d•Hybrid

About The Position

Help active adults get back to what they love — pain-free. At Body Moksha Physical Therapy, we don’t sell appointments. We build trust. Most of the people who reach out to us are dealing with chronic pain, pelvic floor dysfunction, long-standing injuries, or frustration with rushed, insurance-driven care. They’re not looking for a pitch. They’re looking for someone who listens, understands, and guides them toward the right next step. We’re hiring a relationship-driven Client Relationship & Sales Specialist to be that first human connection. 🌟 About Body Moksha PT Founded in 2016, we help active adults in their 40s–60s move better, stay active, and keep doing what they love — without surgery, medications, or rushed care. We are: A cash-based clinic (in-network only with Medicare) 100% one-on-one treatment sessions Focused on long-term outcomes, not high patient volume Known for deep relationships and high retention Our patients come from referrals, workshops, ads, and social media — and they expect professionalism, clarity, and empathy. You’ll often be the first person they speak to. 🚀 Where We’re Headed Body Moksha is in an active growth phase. Since 2016, we’ve grown through referrals, community workshops, and a reputation for high-quality care. Over the next 18–24 months, we’re focused on expanding our impact, refining our systems, and preparing for additional clinic locations. That means: Our lead volume is increasing Our systems are evolving Our processes are becoming more structured We are building with long-term expansion in mind We’re moving quickly — and we need someone who can learn quickly, adapt to change, and grow alongside the company. If you’re someone who prefers a static role where nothing changes year to year, this likely won’t feel comfortable. If you like being part of something that’s scaling — and want real opportunity to grow into sales leadership, as we expand — this is that environment. 🧠 Who This Role Is For You’re not just good on the phone — you build trust quickly. You’re a strong fit if you: Have 1+ year of inside sales or phone-based appointment setting (B2C preferred) Are confident using Google Suite, CRMs, EMRs and phone systems (RingCentral or similar) Can hold sensitive conversations with emotional intelligence Stay organized across multiple platforms without dropping details Understand how to guide someone toward investing in premium care Thrive in a hybrid environment (in-person events + remote follow-up) Want structured goals, accountability, and performance-based pay Are coachable and want to grow You adapt quickly when systems improve or processes change You’re comfortable in a fast-moving, high-growth environment If you prefer transactional sales or high-pressure tactics, this won’t be a fit. If you enjoy meaningful conversations and guiding people toward real solutions — keep reading. 💡 What You’ll Be Doing Lead Follow-Up & Appointment Setting Call, text, and email warm leads from Google/Facebook ads, website inquiries, referrals, workshops, and social media Book 50+ qualified evaluations per month Respond to new inquiries within 5–10 minutes whenever possible Track all communication inside Google Sheets, EMR and CRM. Relationship-Based Sales Ask thoughtful, open-ended questions Identify physical pain points and emotional drivers Address objections around cost, time, and insurance Guide patients toward choosing cash-based care confidently Community Presence Attend local workshops and events Build connections in-person with prospective patients Represent Body Moksha professionally in the community Systems & Collaboration Maintain clean CRM records Prevent leads from falling through the cracks Coordinate with clinicians to align messaging and expectations Contribute ideas to improve patient communication systems 🎯 Performance Expectations 50+ evaluations booked per month Consistent lead follow-up cadence Accurate documentation Contribution to quarterly growth goals 💰 Compensation & Benefits $60K+ first-year earning potential (base + performance bonuses) Monthly commission after baseline goals are met Paid time off Medical benefits IRA matching Hybrid schedule (based in Chatham, NJ) Ongoing mentorship and structured coaching This is not a “sit back and wait” role. It’s for someone who wants measurable impact and measurable earnings. 🔥 Who Should Apply Someone who: Believes in physical therapy and long-term health Enjoys being held accountable to clear goals Wants real opportunities to grow as we expand operations and add future clinic locations Is energized by meaningful conversations Is comfortable on camera and in live environments Understands that follow-up is where conversions happen 🚨 Please Apply Only If: You have at least 1 year of inside sales or appointment-setting experience You are comfortable working toward performance targets You are willing to work both in-person and remotely

Requirements

Have 1+ year of inside sales or phone-based appointment setting (B2C preferred)
Are confident using Google Suite, CRMs, EMRs and phone systems (RingCentral or similar)
Can hold sensitive conversations with emotional intelligence
Stay organized across multiple platforms without dropping details
Understand how to guide someone toward investing in premium care
Thrive in a hybrid environment (in-person events + remote follow-up)
Want structured goals, accountability, and performance-based pay
Are coachable and want to grow
You adapt quickly when systems improve or processes change
You’re comfortable in a fast-moving, high-growth environment
You have at least 1 year of inside sales or appointment-setting experience
You are comfortable working toward performance targets
You are willing to work both in-person and remotely

Responsibilities

Call, text, and email warm leads from Google/Facebook ads, website inquiries, referrals, workshops, and social media
Book 50+ qualified evaluations per month
Respond to new inquiries within 5–10 minutes whenever possible
Track all communication inside Google Sheets, EMR and CRM.
Ask thoughtful, open-ended questions
Identify physical pain points and emotional drivers
Address objections around cost, time, and insurance
Guide patients toward choosing cash-based care confidently
Attend local workshops and events
Build connections in-person with prospective patients
Represent Body Moksha professionally in the community
Maintain clean CRM records
Prevent leads from falling through the cracks
Coordinate with clinicians to align messaging and expectations
Contribute ideas to improve patient communication systems