Client Relationship Specialist
About The Position
The Client Relationship Specialist is responsible for building, maintaining, and strengthening long-term relationships with clients to ensure satisfaction, retention, and growth. This role serves as a primary point of contact for assigned accounts, providing proactive support, resolving concerns, and identifying opportunities for service enhancement. The Client Relationship Specialist collaborates with cross-functional teams to deliver consistent, high-quality service in a fully remote environment. This position is strictly limited to candidates who currently reside in the United States and are legally authorized to work in the U.S. Applications from individuals residing outside the United States will be rejected.
Requirements
- Bachelors degree in Business, Communications, Marketing, or related field (or equivalent experience)
- 2–5 years of experience in client services, account management, or customer success
- Strong interpersonal and relationship-building skills
- Excellent written and verbal communication abilities
- Experience using CRM systems and reporting tools
- Strong problem-solving and conflict-resolution skills
- Ability to manage multiple accounts and priorities
- Ability to work independently in a remote environment
Nice To Haves
- Experience in a SaaS, professional services, or B2B environment
- Proven record of client retention and account growth
- Familiarity with performance metrics and client satisfaction measurement
- Project coordination experience
- Experience presenting to senior-level stakeholders
Responsibilities
- Serve as the primary contact for assigned client accounts
- Develop and maintain strong, trust-based client relationships
- Conduct regular check-ins and performance reviews with clients
- Address client inquiries, concerns, and service issues promptly
- Collaborate with internal teams to ensure timely delivery of services
- Identify upselling or cross-selling opportunities when appropriate
- Monitor client satisfaction metrics and recommend improvements
- Maintain accurate records in CRM systems
- Prepare reports, presentations, and account updates
- Support contract renewals and retention strategies
Benefits
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement plan with employer matching
- Paid time off, paid holidays, and sick leave
- Life, short-term, and long-term disability insurance
- Flexible remote work arrangement
- Professional development opportunities
- Employee wellness and assistance programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
