Client Relationship Manager

HireRight • Nashville, TN

1d

About The Position

About HireRight HireRight is the premier global background screening and workforce solutions provider. We bring clarity and confidence to vetting and hiring decisions through integrated, tailored solutions, driving a higher standard of accuracy in everything we do. Combining in-house talent, personalized services, and proprietary technology, we ensure the best candidate experience possible. PBSA accredited and based in Nashville, TN, we offer expertise from our regional centers across 200 countries and territories in The Americas, Europe, Asia, and the Middle East. Our commitment to get it right every time, everywhere, makes us the trusted partner of businesses and organizations worldwide. Overview This role partners with clients to support the growth and ongoing success of their business. This role focuses on strengthening client relationships, identifying growth opportunities, and supporting revenue expansion through consultative engagement and execution of established account strategies.

Requirements

• Bachelor’s Degree or equivalent experience.
• 1–3 years of experience in account management, customer success, sales, or a related field.

Nice To Haves

• Exposure to revenue growth and account expansion activities preferred.

Responsibilities

• Act as the primary point of contact for assigned clients, managing day-to-day relationships and supporting growth initiatives.
• Support the development and execution of account plans that outline growth opportunities, success factors, and recommendations.
• Identify and pursue revenue opportunities within existing accounts, including upselling and cross-selling products and services.
• Lead in client meetings and presentations to drive engagement, adoption, and account growth.
• Analyze client data, business trends, and performance metrics to help uncover opportunities for optimization.
• Collaborate with internal teams (Sales, Operations, Product, Implementation) to ensure clients receive consistent value from our solutions.
• Participate in client onboarding and transitions, helping ensure smooth adoption and early success.
• Monitor market and competitor activity relevant to assigned accounts.
• Build strong working relationships with clients and serve as an internal advocate for their needs.
• Gather and communicate client feedback to support product and service enhancements.

Benefits

• Medical
• Dental
• Vision
• Paid Life/AD&D Insurance
• Voluntary Life Insurance
• Short- & Long-Term Disability
• Flexible Spending Accounts
• 401K
• Generous Vacation and Sick Program
• 10 Paid Holidays
• Education Assistance Program
• Business Casual Attire
• Generous Referral Program
• Employee Discounts and Rewards
• And much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level