Client Relationship Manager

Food for Thought•Lincolnwood, IL

2d•$65,000•Onsite

About The Position

The Meeting & Experience Manager oversees several managed client accounts, including conference centers and commissary-style partnerships. This role is responsible for ensuring operational excellence, strong client relationships, and successful execution of onsite programs and services. The Manager partners closely with internal teams, client stakeholders, and direct report staff to deliver seamless hospitality experiences and drive account performance, growth, and retention.

Requirements

Bachelor’s degree preferred, or equivalent combination of education and experience
3–5+ years of leadership experience in hospitality, catering, food service, conference services, or account management roles
Experience managing client relationships and multi-location operations preferred
Experience supporting budgeting, billing, and operational planning
Strong organizational and multitasking abilities across multiple accounts and priorities
Excellent leadership and team development skills
Ability to communicate clearly and build strong relationships with clients, partners, and internal teams
Client-facing presence with a commitment to hospitality excellence
Ability to learn and implement new systems and processes
Strong problem-solving skills and a proactive, solutions-oriented mindset
Willingness to travel and work onsite at client locations regularly

Responsibilities

Manage multiple accounts, including conference centers and commissary-style partnerships with the support of the Director of Workspace Solutions
Manage team members in and outside of Chicago who support managed accounts
Manage scheduling, hours, and payroll oversight
Provide training and ongoing performance support
Lead regular team meetings and set service expectations
Partner with client contacts to plan large-scale and key events within their offices and facilities
Collaborate with Accounting to support monthly billing and financial accuracy for managed accounts
Maintain regular communication and status meetings with client stakeholders
Develop and create menus for office programs in partnership with culinary teams
Coordinate with internal operations teams (warehouse, kitchen, staffing) to ensure successful program execution
Identify opportunities to improve efficiency, processes, and client experience
Bring forward creative ideas and strategic recommendations to enhance value for clients
Support hiring, onboarding, and training of team members as needed
Manage account budgets and monitor performance against revenue goals
Support the Sales team with day-to-day needs for managed accounts without designated onsite staff
Assist in onboarding new accounts and play a key role in successful launches and transitions

Benefits

Excellent training
Employee Referral bonuses
Flexible scheduling
Career advancement opportunities
Competitive Pay
Anniversary Milestone Incentives
Paid Time Off
Medical, Dental and Vision Insurance – Includes Spouse and Domestic Partner Coverage (Blue Cross Blue Shield Provider)
Flexible Spending Accounts (FSA)
Health Savings Account (HSA)
Paid Life Insurance
Accidental Death and Dismemberment Insurance (AD&D) & Critical Illness Insurance
Short Term Disability
Employee Assistance Program (EAP)
Mental Health, Relationship Conflicts, Child and Eldercare, Substance Abuse, Grief and Loss
Assistance for you and household members
In Person Sessions
Unlimited phone access
Parental Leave – Equal benefits to Mothers and Fathers
401K Retirement Plan
FFT University - Over 70 courses designed to enhance your skills in life and on the job to help your career growth.
Employee Meal Plan
Employee Discounts (Pet Insurance, Entertainment, Travel, Company Discounts, and much more).