Client Relationship Manager- Full Time (Delano)

CorTrust Bank•Delano, MN

About The Position

The mission of this bank is to profitably deliver high quality customer service that meets the financial needs of our community, its businesses, and its citizens. No line of financial services is beyond our charter. CorTrust Bank is seeking a full-time Client Relationship Manager in our Delano community! It's more than just a job! When you join one of the region's leading community banks, you can expect a family atmosphere committed to building outstanding teams. We believe in the overall well-being of our employees and work hard to provide the best opportunities for growth. We're proud to offer a competitive compensation package that includes perks like a 401k with employer match, Employee Stock Ownership Plan, insurance coverage options, paid time off, service awards, community service opportunities, an Employee Assistance Program, and a stable work environment. Summary: The Client Relationship Manager supports the Wealth Management team in partnership with Raymond James by providing sales, administrative, and operational support for the brokerage team. They assist brokerage and financial advisors in all aspects of comprehensive wealth management and financial planning services. The Client Relationship Manager serves as a main point of contact to High Net Worth clients and actively manages current and prospective client databases.

Requirements

The ideal candidate for Client Relationship Manager possesses a combination of education and experience (3-5 years preferred) to be able to perform the primary duties of this position with little supervision, managing multiple projects simultaneously.
They adapt easily to system, process, product, and service changes, and are able to reason, solve problems and think critically.
They must demonstrate a high level of integrity, personal diplomacy, and respect.
A strong understanding of financial services and area-specific workflows or products (annuities, mutual funds, separately managed accounts, fixed income, stocks, options, alternative investments, etc.) is a must, as well as the ability to understand and abide by all Bank and Brokerage policies and procedures.
Significant experience and skill in word processing, spreadsheets, database management, and graphics is required.

Responsibilities

Actively maintain the CRM-RJ Advisor Access database and execute goals according to Raymond James Suitability Guidelines, operational processes, and sales models.
Serve as the primary point of contact for current and prospective clients, responding to incoming phone and email inquiries and providing support and resolution for any issues with the Company or vendors.
Manage new client onboarding to ensure accurate completion of paperwork and setup and monitor incoming funds transfers from surrendering company.
Schedule client meetings and appointments.
Prepare sales proposals, presentations, and paperwork for client meetings, reviewing content to ensure accurate and timely processing.
Open new accounts, provide ongoing maintenance, and prepare and deliver correspondence to clients and external vendors and companies.
Complete account applications and maintain all client and branch office files as required by Raymond James, CorTrust Bank, and NASD policies and procedures.
Produce and track quarterly call reports, account reviews, account acceptances, and account closings for audit purposes.
Reconcile monthly broker and dealer fees, expense reports, and commission reports.
Process securities purchases and sales, maintain a daily trade transaction log, review all transactions for accuracy, and resolve discrepancies.
Manage all cash receipts, disbursements, wire transfers, and EFTs for the Wealth Management and brokerage area, and settle all Brokerage Investment Program transactions in accordance with policies and procedures administered by Raymond James Financial Services, CorTrust Bank, and National Association of Securities Dealers (NASD).
Actively participate in and adhere to all compliance procedures, Client Services, education events, and training required by Raymond James Financial Services, Wealth Management Services, and CorTrust Bank.
Duties and responsibilities may change or be assigned at any time.