Client Relationship Manager

DGA Security•New York, NY

4d•$60,000 - $65,000•Onsite

About The Position

DGA Security is looking for an experienced Client Relationship Manager to join our Account Management team. If you are looking for a company that will offer you the extensive training required to make an impact on our business, please read on. As a member of our Account Management Team, you will support our existing clients through best-in-class customer service. You will engage with a wide range of high-end/high-risk clients, that include luxury retail, property management, art galleries and hospitality. You will focus on delivering exceptional service, driving client satisfaction, and identify growth opportunities through consultative engagement.

Requirements

At least 2 years of client-facing relationship management experience, with a background in sales and high-end customer service.
Proven ability to negotiate effectively with clients both in person, telephone and virtual platforms ensuring mutually beneficial outcomes.
Exceptional communication and interpersonal skills, paired with strong computer proficiency and meticulous attention to detail.
Thrives in a fast-paced environment, demonstrating the ability to multitask, think quickly and adapt to evolving challenges throughout the workday.
Experienced in engaging with a diverse range of clients, from individual business owners to senior corporate executives.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Manage and strengthen client relationships through regular engagement, including Quarterly and Annual Business Reviews based on account tier.
Negotiate contract renewals, extensions, and pricing adjustments to support retention and long-term value.
Proactively drive client satisfaction and retention by addressing concerns, identifying risks, and managing the attrition and cancellation process.
Identify upselling and expansion opportunities within existing accounts and partner with Account Executives to execute growth strategies.
Act as the primary client advocate, coordinating with sales, customer success, support, and product teams to ensure alignment and service excellence.
Lead client-facing initiatives including process improvements, legacy product conversions, and adoption of company tools and platforms.
Maintain accurate account activity and follow-ups in Salesforce, ensuring clear communication of client needs and expectations across internal stakeholders.
Conduct on-site client visits within NYC and the surrounding metro area to support relationship development and service delivery.
Act as an escalation resource for the Customer Care Team, addressing unresolved client challenges and ensuring timely, effective resolutions to maintain high satisfaction levels.
Assist our Finance department on the final review of clients who are nearing suspension of service.
Ownership of resolutions of client with escalated collections challenges.
Ownership of client contacts throughout the collection process.

Benefits

Competitive compensation with referral commissions, performance-based bonus opportunities, and a comprehensive benefits package.
Join a team of experienced, driven professionals who are passionate about what they do.
Make meaningful contributions to our products and company vision, with clear visibility and opportunities for career advancement.
Vibrant company culture that believes in working hard and celebrating together.
Work from our conveniently located office in the heart of Hell’s Kitchen.
Comprehensive health insurance includes medical, dental and vision coverage.
401(k) Retirement Savings Plan with Employer Match
Exclusive Corporate Discounts
Commuter Benefits
Company Paid Life Insurance
And much more!