Client Relationship Manager - Commercial Landscape Maintenance

Sunrise Landscape•Venice, FL

7d•$75,000

About The Position

This role requires previous experience managing clients in a B2B/service oriented business. Candidates without this experience will not be considered. Sunrise Landscape, operating as ArtisTree, is an established commercial landscape organization for more than 40 years. We are excited by our vision to deliver excellent customer service in the areas of landscape design, installation and maintenance to our clients with the help of our 1,000+ employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence.

Requirements

5+ years of professional client service, account management, property management, or related B2B service industry experience.
Polished written, verbal, and interpersonal communication skills are critical to this position, as are a strong professional presence.
Must be a good listener and able to respond to clients in a professional manner.
Proven ability to grow accounts through relationship-based selling and disciplined follow-up.
Valid driver's license and ability to travel locally to client sites.
Possess a valid driver’s license (must be issued from United States for at least 3 years).
Clean driving history for at least 3 years.
Pass a drug test.

Nice To Haves

Experience using Aspire or similar service management/CRM platforms to log communication, manage proposals, and track revenue pipeline is a plus.

Responsibilities

Serve as the strategic relationship owner for assigned accounts, acting as the visible face of the company and trusted client advisor.
Develop, build, nurture and maintain exceptional client relationships for a portfolio of commercial landscape clients; act as the primary relationship and escalation contact with client. The primary functions include relationship management, operational partnership and coordination, service readiness, proactive communication, and problem solving, both strategic/tactical.
Ensure a high level of client retention; addresses issues proactively and develops solutions to mitigate client retention risk. Monitor client trends to ensure renewal success.
Partner with Sales (Business Development Executives) to ensure successful turnover of client accounts with deep understanding of client expectations. Ensure expectations match operational delivery.
Create Executive Summaries outlining issues/problems and solutions; present findings and solutions to clients and leadership as applicable.
Lead interactions within Sunrise Landscape and with clients to arrive at expected service delivery outcomes while achieving a high level of “Client Delight”.
Identify enhancement and upsell opportunities during site reviews and document opportunities to create visibility in the enhancement pipeline.
Collaborate with operations to generate accurate enhancement proposals, ensuring clean pricing, approval capture, and margin visibility.
Monitor opportunity pipeline, proposal status, and close rates driving disciplined proposal follow-up and client engagement.
Partner closely with Operations Managers, Production Managers, Superintendents, and Crew Leads to align site priorities and ensure service consistency. This role does not lead operations crews.
Participate in production meetings to review upcoming work, client feedback, and enhancement schedules.