Client Relationship Manager (Pharmacy Technician License Required)

Strive Pharmacy • Mesa, AZ

16h • $55,000 - $70,000 • Hybrid

About The Position

The Client Relationship Manager (CRM) is responsible for managing and nurturing relationships with the company’s customers to ensure their satisfaction and retention. This role involves acting as a liaison between customers and internal teams to guarantee that customer’s needs and goals are met effectively. The CRM will focus on service delivery, customer satisfaction, and operational efficiency.

Requirements

• Active pharmacy technician license in the state you are located in/will be working out of
• Active national pharmacy technician certification (PTCB/ExCPT) or be willing to obtain one within 90 days of employment (at your own expense)
• Minimum of 2 years of hands-on experience in a pharmacy setting
• Exceptional customer service abilities, with a focus on patient care

Nice To Haves

• Strong verbal and written communication
• High level of professionalism and adherence to workplace etiquette
• Superior organizational skills, with attention to detail and efficiency

Responsibilities

• Develop and maintain strong relationships with key clinic stakeholders (Tier X).
• Act as the primary point of contact for assigned clinics, ensuring clear and effective communication.
• Provide timely and accurate information to clients regarding products, services, and policies.
• Conduct regular meetings with clinics to review their needs, satisfaction, and service delivery.
• Provide updates such as delays, new product launches, and any news related that could directly affect their business. Service Delivery and Operational Efficiency:
• Coordinate with internal teams to ensure timely and accurate delivery of services to patients/clinics.
• Educate clients on best practices and product features to enhance their experience and usage.
• Monitor and optimize operational processes to enhance service quality and efficiency.
• Address and resolve clinic issues and operational challenges promptly by pairing with the Client Experience Manager
• Collaborate with internal teams (e.g., data entry, customer service, product development, and shipping) to ensure client requirements are understood and met.
• This can include meetings with lab departments to give projections for products over time to guarantee sufficient inventory.
• Gather client feedback to understand their satisfaction levels and areas for improvement.
• Implement changes based on client feedback to enhance service delivery.
• Conduct clinic satisfaction surveys and report findings to senior management.

Benefits

• Strive Pharmacy provides a comprehensive benefits package that encompasses various perks such as employer paid healthcare coverage available after 30 days of employment, the choice of an FSA/HSA, a voucher for new hire scrubs (if applicable), parental leave, a 401(k) plan with matching contributions, and the benefit of weekends and holidays off.
• FREE COMPOUNDED MEDS to employees and immediate family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees