Client Relationship Manager

Lawn Doctor Cache Valley • Logan, UT

2d • $19 - $24

About The Position

As a Client Relationship Manager, you will manage an established portfolio of customer accounts and serve as the primary liaison between customers and internal teams. Your focus will be on retention, upsells, communication, and ensuring each account receives consistent, high-quality support.

Requirements

• Previous account management or client relationship experience required
• Experience handling payments and managing account collections
• Strong communication, organization, and follow-through skills
• Ability to manage multiple accounts and priorities effectively
• Customer-focused mindset with attention to detail
• Comfortable working independently and collaboratively

Nice To Haves

• Spanish speaking (preferred but not required)

Responsibilities

• Manage an assigned portfolio of customer accounts by addressing customer questions, concerns, making service adjustments, taking payments and following up on outstanding balances in a timely manner.
• Act as the primary point of contact for customer communication while building and maintaining long-term, professional relationships
• Collaborate closely with team members to ensure customer expectations are met
• Uphold Lawn Doctor’s standards of professionalism and service
• Follow the Entrepreneurial Operating System (EOS) and work with team members to meet department KPI’s.

Benefits

• 401(k)
• Company parties
• Paid time off
• Bonus based on performance
• Employee discounts
• Opportunity for advancement
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees