Client Relationship Manager

BLR • Dallas, TX

6d

About The Position

The Client Relationships Manager will forge robust client partnerships and foster strategic business growth. This role will provide a proactive approach to account management; anticipating client needs and positioning the company as a valuable partner. The Client Relationships Manager will be responsible for maintaining existing client relationships and identifying opportunities to drive growth and retention.

Requirements

• Strong verbal and written communication skills
• Ability to establish and maintain long-term relationships, in person and over the phone
• Good organizational skills including the ability to manage multiple parallel tasks and set priorities
• Strong critical thinking and problem-solving skills
• Bachelor's degrees
• 3-5 years of experience in a client-facing role such as sales/relationship management, client relations/experience, or account management

Responsibilities

• Responsible for managing strategic business relationships and providing ongoing support to customers
• Lead development of product/service training and education materials for new and current clients to increase product knowledge and utilization
• Analyze customer data, business environment, and industry trends to improve customer experience, identify trends and opportunities for improvement
• Partner with the Sales team to determine any upsell opportunities for current customer book
• Identify key customers and list action steps to manage those relationships to drive business growth and retention
• Work closely with sales, product, and operations teams to align customer relationship initiatives with strategic business goals
• Review customer issues and concerns and seek to improve the customer experience
• Additional duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 101-250 employees