Client Relationship Manager
About The Position
Client Relationship Manager Client ownership. Strategic impact. Trusted partnerships. If you’re confident managing client relationships, navigating fast-paced environments, and balancing service quality with financial performance this role is for you. Sewell, New Jersey / Naples, Florida Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we’ve helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards. We believe strong client relationships are built through accountability, communication, and teamwork. What You’ll Do You’ll serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end. Build and maintain strong client relationships to retain and grow business Manage a dedicated portfolio of client accounts Lead client meetings and support Quarterly Business Reviews (QBRs) Handle escalations and coordinate resolution with Operations and ISP partners Oversee work order activity, service performance, and SLAs Review financial reporting, monitor margins, and address billing or proposal issues Collaborate with Sales on growth opportunities and maintain CRM activity Mentor and support Client Relationship Specialists and Associates Ensure KPIs, productivity goals, and client expectations are consistently met Who Thrives in This Role Relationship-focused professionals comfortable working with corporate clients Strong communicators who can address service, pricing, and performance questions Organized, strategic thinkers who manage multiple priorities effectively Team-oriented leaders who enjoy mentoring and collaboration
Requirements
- High school diploma or GED
- 3+ years of client relationship management, account management or operational leadership (facilities, service management or similar industries preferred)
- Strong understanding of client service, financial metrics, and KPIs
- Comfortable with reporting tools, CRM systems, and Microsoft Office (Power BI a plus)
- Ability to travel up to 10% as needed
Responsibilities
- Serve as the primary liaison between corporate clients, internal teams, and our Independent Service Providers (ISPs), owning a dedicated book of business from end to end.
- Build and maintain strong client relationships to retain and grow business
- Manage a dedicated portfolio of client accounts
- Lead client meetings and support Quarterly Business Reviews (QBRs)
- Handle escalations and coordinate resolution with Operations and ISP partners
- Oversee work order activity, service performance, and SLAs
- Review financial reporting, monitor margins, and address billing or proposal issues
- Collaborate with Sales on growth opportunities and maintain CRM activity
- Mentor and support Client Relationship Specialists and Associates
- Ensure KPIs, productivity goals, and client expectations are consistently met
Benefits
- Competitive starting salary at $60k based on experience
- Eligibility for Company Incentive Program
- PTO package including Holiday, vacation, personal and sick time
- Medical plans with employer contribution
- 401(k) with company match
- Employer-paid life insurance ($15,000)
- Employee Assistance Program (EAP) with insurance plan
- Optional Dental, Vision, Pet Insurance, Legal & Identity Protection
- Company-sponsored engagement and philanthropic events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
