Client Relationship Manager

Sunrise Landscape•Venice, FL

2d•Hybrid

About The Position

Sunrise Landscape, an established commercial landscape organization for more than 40 years with 1,000+ employees, is seeking a Client Relationship Manager (CRM). This strategic account leader is responsible for building trusted partnerships with high-value clients, driving client retention, and growing revenue through proactive service communication and enhancement sales. The CRM serves as the primary client contact, ensuring all client activity, proposals, communication notes, and service requests are accurately tracked in Aspire for full transparency and operational alignment between sales, service, and production teams. This role manages a book of business generally of $2M+ in annual revenue.

Requirements

Previous experience managing clients in a B2B/service-oriented business.
5+ years of professional client service, account management, property management, or related B2B service industry experience.
Polished written, verbal, and interpersonal communication skills.
Strong professional presence.
Must be a good listener and able to respond to clients in a professional manner.
Proven ability to grow accounts through relationship-based selling and disciplined follow-up.
Valid driver's license and ability to travel locally to client sites.
Possess a valid driver’s license (must be issued from United States for at least 3 years).
Clean driving history for at least 3 years.
Pass a drug test.
Ability to create trust and credibility with clients through consistent, proactive communication (Relationship Builder).
Ability to use Aspire as the system of record to track all account activity, proposals, notes, and performance metrics (Data-Driven & Aspire Fluent).
Actively seeks enhancement opportunities and drives pipeline progression (Growth Oriented).
Ability to leverage detailed notes and ticketing to align operations with client expectations (Operationally Connected).
Understanding of job costing and margin performance through reporting (Financial Awareness).
Ability to lead client walkthroughs, business reviews, and proposal conversations with confidence (Professional Influence).

Nice To Haves

Experience using Aspire or similar service management/CRM platforms to log communication, manage proposals, and track revenue pipeline.

Responsibilities

Serve as the strategic relationship owner for assigned accounts, acting as the visible face of the company and trusted client advisor.
Develop, build, nurture and maintain exceptional client relationships for a portfolio of commercial landscape clients; act as the primary relationship and escalation contact with client.
Ensure a high level of client retention; addresses issues proactively and develops solutions to mitigate client retention risk.
Monitor client trends to ensure renewal success.
Partner with Sales (Business Development Executives) to ensure successful turnover of client accounts with deep understanding of client expectations.
Ensure expectations match operational delivery.
Create Executive Summaries outlining issues/problems and solutions; present findings and solutions to clients and leadership as applicable.
Lead interactions within Sunrise Landscape and with clients to arrive at expected service delivery outcomes while achieving a high level of “Client Delight”.
Identify enhancement and upsell opportunities during site reviews and document opportunities to create visibility in the enhancement pipeline.
Collaborate with operations to generate accurate enhancement proposals, ensuring clean pricing, approval capture, and margin visibility.
Monitor opportunity pipeline, proposal status, and close rates driving disciplined proposal follow-up and client engagement.
Partner closely with Operations Managers, Production Managers, Superintendents, and Crew Leads to align site priorities and ensure service consistency.
Participate in production meetings to review upcoming work, client feedback, and enhancement schedules.