Client Relationship Manager - Last Mile Rental

Element Fleet Management

2d • Remote

About The Position

We’re looking for a client-focused relationship builder to join our team as Client Relationship Manager – LMR. In this role, you will support a rapidly growing new fleet program with a large last mile delivery client. You will build and maintain positive client relationships within your assigned territory by working closely with Business Owners and gathering feedback. You will also train and educate clients and Element Field Associates on program offerings to support operational success.

Requirements

• BS or BA in business or related field required.
• 3–5 years of relevant customer service or client account management experience.
• Must be authorized to work in the United States and not require work authorization sponsorship now or in the future.
• Must have a minimum of intermediate-level proficiency with Excel and other Microsoft applications.
• Ability to manage multiple tasks simultaneously in a rapidly changing, fast-paced environment.
• Strong critical thinking skills to offer creative solutions to meet client needs.

Nice To Haves

• Demonstrated broad business perspective with proven strategic analytical skills.
• Demonstrated ability to successfully present to customers and senior management.
• Ability to effectively interact at all levels of an organization.
• Highly detailed and customer-focused working style.
• Ability to travel upon request.

Responsibilities

• Build positive client relationships within Element Last Mile Rental.
• Proactively consult on customer needs, customer education, and analysis on products and services while recommending cost saving solutions and managing processes to optimize fleet productivity.
• Proactively consult on Field Associate needs, including assistance with T&R requests and prerequisite completion tracking.
• Take ownership of client issues and apply critical thinking, problem solving, and root cause analysis to identify solutions.
• Conduct periodic surveys, analyze results, and create action plans to ensure continuous improvement and client satisfaction.
• Partner with and provide feedback to operational teams on client satisfaction and identified areas of improvement.
• Utilize tools to effectively communicate with an assigned territory through multiple communication channels.
• Partner with the Automation team to identify and create system integrations that improve response time and tracking of opportunities for improvement.
• Partner with Growth Initiative teams to develop and implement account growth strategies to meet objectives.
• Educate and train customers and Field Associates on product offerings, available technologies, and resources.

Benefits

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees