Client Relationship Manager I

Truckstop•Boise, ID

1d•$48,000 - $60,000

About The Position

At Truckstop, we have transformed the entire freight-moving lifecycle with our SaaS solutions.  From freight matching to payments and everything in between, we are the trusted partner for carriers, brokers, and shippers alike. We lead this industry forward with our One Team mindset committing to principles such as assume positive intent, have each other’s back, and be your authentic self.  Our drive for greatness produces high expectations, yet our regard for humans is even higher. Join a team of brilliant minds and generous hearts who care deeply about other's success. Job Title: Client Relationship Manager I Position Summary: The Client Relationship Manager I is considered the front-line ambassador, serving as the primary point of contact for clients. In this role, your primary focus will be on building strong client relationships, identifying and solving root causes of recurring issues, and collaborating with cross-functional teams to improve our products and services. You will have the opportunity to work directly with company executives and their finance departments.

Requirements

High school diploma or equivalent, bachelor’s degree preferred
Proficient in Microsoft Office (Outlook, Excel, Word) and use of office equipment
A minimum of two or more years of experience in a similar role is preferred
Ability to become familiar with company products and navigate systems in a reasonable amount of time.
Ability to learn client service capabilities and norms.
Effective and strong communication skills both verbally and in writing
Exceptional customer service skills with the ability to seek to understand and problem solve
Ability to understand, problem solve and respond to customers’ needs in a timely manner
Displays meticulous attention to detail
Demonstrated ability to communicate with business owners and finance professionals
Ability to multi-task, prioritize work and manage own time to meet department goals and deadlines
Ability to maintain collaborative effective working relationships within all areas of the company
Support a team environment, focused on the greater good and eager to pitch in to help when needed
Displays a proactive approach utilizing initiative, and great follow through skills

Responsibilities

Client communication via email and chat
Positive, proactive and open communications with customers using established channels.
Provide information to customers by verifying their request; answering questions; and aiding assistance.
Responding to moderately complex client queries
Find a satisfactory solution to a given problem using standard operating procedures.
Resolve basic product or service problems by clarifying the customer's concerns and determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; follow up as needed to ensure resolution.
Onboard new clients providing excellent customer service and making them feel welcome.
Collaborate with the product team to improve client experience and automation opportunities.
Build and nurture relationships with diverse clients, understanding their unique needs and contributing to their success.
Learning to work with client data to derive insights, using data to proactively address potential issues and drive better outcomes for our clients and the business.
Document account information to track daily/monthly trends.