Client Relationship Manager - Health (Remote)

Experian

1d • Remote

About The Position

As Client Relationship Manager at Experian Health, you will partner with the Regional Sales Director (RSD) and other teams to build client relationships, ensure satisfaction, and increase account growth. You'll lead the ongoing success of your clients by overseeing product performance, monitoring account health, and identifying expansion opportunities. You will report to the Senior Director, Account Management. You will: Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements. Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies. Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations. Guide clients as they transition from implementation to ongoing account management. Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience. Promote use of the Customer Community for support cases, product updates, knowledge resources, and training. Collaborate with Customer Success to address product issues and performance concerns. Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies. Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director. Monitor product usage to ensure expected return on investment and alignment with client goals. Provide best‑practice recommendations and configuration guidance to improve client outcomes. Gather and support NPS survey participation and use feedback to inform improvements. Maintain client documentation and account insights in Salesforce. Meet all performance metrics and KPIs for assigned accounts. This is a remote role located on the East Coast. You must reside in the Eastern time zone, ideally in the Northeast.

Requirements

• Bachelor's degree or equivalent experience.
• 4+ years experience in the healthcare IT industry.
• Provider-based background recommended
• Proficient in Microsoft office products and Salesforce
• Conceptual understanding and some use of GenAI, CoPilot, or GPT functionality.
• Understanding of the Healthcare Revenue Cycle.
• Travel required ~25-30%
• Team player, able to collaborate across groups and learn from others - specifically sales, marketing, product, support and implementation.
• Reside in the Eastern time zone

Responsibilities

• Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
• Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
• Conduct periodic Workflow Assessments, including planning sessions, user shadowing, recommendations, documentation, and leadership presentations.
• Guide clients as they transition from implementation to ongoing account management.
• Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
• Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
• Collaborate with Customer Success to address product issues and performance concerns.
• Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
• Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
• Monitor product usage to ensure expected return on investment and alignment with client goals.
• Provide best‑practice recommendations and configuration guidance to improve client outcomes.
• Gather and support NPS survey participation and use feedback to inform improvements.
• Maintain client documentation and account insights in Salesforce.
• Meet all performance metrics and KPIs for assigned accounts.

Benefits

• Great compensation package and bonus plan
• Core benefits including medical, dental, vision, and matching 401K, and life and disability insurance
• Family leave
• Flexible work environment, ability to work remote
• Flexible time off including volunteer time off, vacation, sick and 12-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees