Client Relationship Management - Coordinator

Marsh McLennan • Louisville, KY

14d • Hybrid

About The Position

We are seeking a talented individual to join our North America Career Products Account Management team at Mercer. This role will be based in Louisville and or Dallas. This is a hybrid role that has a requirement of working at least three days a week in the office. As a Senior Account Specialist, you will be part of a team managing a book of about 1000 clients, many of whom are multinational companies subscribing to our global data offerings. You will play a key role in client servicing, supporting Dedicated Account Managers, and ensuring smooth client communication and account management.

Requirements

• Bachelor’s degree required; Master’s preferred
• 1-2 years of relevant experience
• Strong communication skills and highly organized
• Ability to thrive in a fast-paced environment
• Interest in client-facing roles
• Strong English proficiency for interaction with North American clients

Nice To Haves

• Experience working in client servicing or account coordination roles
• Familiarity with CRM systems and sales support tools
• Flexibility to work flex shifts (e.g., 10 AM–6 PM or 11 AM–7 PM) to accommodate time zone differences

Responsibilities

• Respond to client inquiries through the shared Client Engagement mailbox and handle all components of servicing client accounts
• Ensure timely submission and resolution of platform access requests
• Support sales and contract renewal tasks such as creating quotes, drafting contracts for review and preparing supplementary materials as needed
• Maintain accurate records by entering opportunities and contract updates into MPower, our CRM tool, and conducting regular audits for data accuracy
• Assist with the invoicing process including initial review, coordination with billing team, and client communication
• Support Dedicated Account Managers and clients during the participation process; including user management, client trainings on our tools, meeting preparation, reminders, and audit assistance
• Communicate directly with clients mainly via email and occasionally by phone, supporting the sales and renewal process without direct selling responsibilities

Benefits

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees