Client Relationship Executive
About The Position
1. Client Relationship Management & Customer Success Orientation Build trust with clinical, operational, and executive stakeholders. Align solutions with customer goals to drive satisfaction and renewal. Partner with the client success team to serve as a strategic advisor throughout the customer lifecycle. Participate in Anesthesia market and customer tradeshows, user groups, or education events Develop account plans focused on growth within existing relationships. Collaborate cross-functionally to tailor offerings to client goals. Apply insights to refine account strategies and improve targeting. Performance Metrics & KPIs for Success Measurement Understand product features in clinical and operational contexts. Navigate integrations with EHRs, HIPAA compliance, and data security. Partner with internal teams to resolve technical challenges. Tailor messaging to diverse stakeholders (clinical, IT, finance). Navigate procurement cycles and budget constraints. Maintain transparency and trust throughout the customer lifecycle.
Requirements
- Bachelor's degree in business administration, healthcare administration, marketing, information systems, or related fields.
- 3+ years in healthcare technology or SaaS environments.
- Proven track record of upselling and cross-selling within existing accounts.
- Experience working with healthcare providers, payers, or health systems.
- Familiarity with CRM tools (e.g., Salesforce, HubSpot) and data analytics platforms.
Responsibilities
- Build trust with clinical, operational, and executive stakeholders.
- Align solutions with customer goals to drive satisfaction and renewal.
- Partner with the client success team to serve as a strategic advisor throughout the customer lifecycle.
- Participate in Anesthesia market and customer tradeshows, user groups, or education events
- Develop account plans focused on growth within existing relationships.
- Collaborate cross-functionally to tailor offerings to client goals.
- Apply insights to refine account strategies and improve targeting.
- Understand product features in clinical and operational contexts.
- Navigate integrations with EHRs, HIPAA compliance, and data security.
- Partner with internal teams to resolve technical challenges.
- Tailor messaging to diverse stakeholders (clinical, IT, finance).
- Navigate procurement cycles and budget constraints.
- Maintain transparency and trust throughout the customer lifecycle.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
