Executive Client Relationship Manager

MetTel•New York, NY

4d•$175,000

About The Position

MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. Executive Client Relationship Manager – Strategic Enterprise Accounts (Telecom & Wireless) Role Overview We are seeking a Executive Client Relationship Manager – Strategic Enterprise Accounts to serve as a trusted advisor to our most critical telecom and enterprise technology customers. This role is responsible for cultivating long-term, executive-level relationships, guiding customers through complex wireless and network solutions, and ensuring our services evolve in alignment with their business objectives. This is a senior individual contributor role designed for a consultative professional who thrives in complex environments—someone who brings strategic perspective, executive presence, and operational understanding to every customer engagement. You will act as the primary steward of the customer relationship, the face of the company, and a key connector between customers and internal leadership.

Requirements

Bachelor’s degree or equivalent professional experience
10+ years of experience in enterprise account management, strategic sales, or customer leadership within telecom, wireless, or enterprise technology environments
Proven success managing large, complex accounts spanning multiple products, services, and stakeholders
Demonstrated experience presenting to and influencing C-level and senior executive audiences
Strong executive presence with the ability to navigate high-stakes, complex conversations
Experience managing customer escalations and sensitive situations with finesse and professionalism
Highly self-directed, organized, and capable of managing complex priorities independently

Nice To Haves

Experience with enterprise wireless programs, mobility management, network services, or managed technology solutions
Familiarity with regulated or mission-critical environments (e.g., healthcare, financial services, public sector)
Experience working in matrixed organizations with cross-functional delivery models

Responsibilities

Support high-value, complex enterprise telecom accounts across multiple solutions (e.g., wireless, mobility, network services, managed services, security, cloud connectivity)
Develop and execute multi-year account strategies that align customer business priorities with our technology roadmap and service capabilities
Serve as a consultative partner, helping customers navigate evolving telecom, wireless, and enterprise technology within our managed services portfolio and internal operations
Establish and maintain strong relationships with C-level and senior executive stakeholders (CIO, CTO, CISO, CFO, COO, etc.)
Lead executive business reviews, strategic planning sessions, and roadmap discussions with confidence and credibility
Position yourself as a trusted advisor by bringing insights, recommendations, and forward-looking solutions—not just products
Serve as the primary point of escalation for strategic accounts, managing complex customer issues with diplomacy, accountability, and integrity
Proactively identify risks, dependencies, and opportunities to protect and enhance the customer experience
Ensure customer satisfaction, retention, and long-term partnership through thoughtful relationship management
Partner closely with Product, Enterprise Operations, Sales Engineering, Network Operations, and Executive Leadership to deliver cohesive solutions
Translate customer needs into actionable internal requirements and advocate for priorities that drive mutual success
Ensure alignment across internal teams to deliver on commitments, timelines, and service expectations
Operate independently as a senior contributor, managing communications, planning, and execution without reliance on administrative support
Maintain strong operational discipline, follow-through, and executive-level accountability across all engagements