Client Relationship Associate

Zotec Partners

About The Position

At Zotec Partners, our People make it happen. Transforming the healthcare industry isn’t easy. But when you build a team like the one we have, that goal can become a reality. Our accomplishments can’t happen without our extraordinary people – those across the country who make up our diverse Zotec family and help make this company a best place to work. Over 25 years ago, we started Zotec with a clear purpose, to make a difference by improving the way that healthcare works for everyone. Today we are more than 1000 employees strong, and we continue to use our incredible talent and energy to bring that purpose to life. We're seeking a Client Relationship Associate to join us. As a Client Relationship Associate, you will support the Client Relationship organization in shaping the needs, goals, and expectations of the client as a trusted and loyal advisor in order to ensure effective relationships.

Requirements

Bachelor’s degree in Healthcare Management, Business Management, Finance or Accounting, or equivalent years of experience
Two or more years of experience in analytics, accounting, finance, operational management, or similar field
Knowledge of reimbursement methodologies and industry trends
Knowledge of 3rd party payor practices
Basic knowledge of CPT and ICD coding, MIPS, and CDS
Ability to confidently interpret reports and answer client questions
Ability to analyze information to identify exceptions, trends, opportunities
Ability to perform analysis of reimbursement variance
Ability to evaluate collection performance, compare against historical trends and identify problems and opportunities
Expertise in Microsoft Office suite of products
Excellent analytical, communication and organizational skills
Ability to work in a team environment
Ability to manage multiple priorities in a fast-paced environment

Responsibilities

Build client trust and confidence in Zotec through delivery and reinforcement of our proven processes and technology in partnership with the CRM
Maintain an in-depth understanding of assigned clients’ overall business needs and goals
Become knowledgeable and proficient with tools developed and investments made by Zotec
Proactively communicate with CRM and appropriate organizational departments regarding open items, issues friction and opportunities, as well as the status of special projects
Keep organization informed regarding ongoing client satisfaction/loyalty through client feedback
Work to collaboratively resolve any escalated issues through appropriate internal channels, proactively communicating with all stakeholders
Provide client feedback to Client Lead or organization leveraging support of and bringing to bear the appropriate resources within Zotec (Operations, Analytics, Advocacy, Coding, Compliance, Reporting, etc.)
Alert the sales team to opportunities for growth with referrals from existing clients
Coach or support clients in a consultative manner
Maintain a solid understanding of MACRA, MIPS, CDS and other reporting which may be needed to assist clients through our rapidly changing healthcare environment
Maintain industry knowledge by taking advantage of internal and external education; regularly communicate the effect of industry developments and trends to client groups