Client Relationship Associate

Nest Corporation Ltd•Sewell, NJ

3d•$18•Onsite

About The Position

Client Relationship Associate - Cleaning 📍 Sewell, NJ 🕒 Monday to Friday from 8AM to 5PM or 9AM to 6PM 💰 Starting at $18/hour + Bonus Potential Fast-paced role. Big impact. Strong benefits. If you like helping people, staying busy, and being part of a team that actually works together—this could be your next move. Who We Are NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've partnered with multi-site organizations to deliver real cost savings through industry-leading technology, operational excellence, and a deep understanding of our clients' brand standards. We believe great service starts with great people—and we invest in teams that care about doing things right. What You'll Do (aka How You'll Make an Impact) You'll be in the thick of it—connecting clients, service providers, and internal teams to keep operations running smoothly.

Requirements

High school diploma or GED
1-2 years of customer service experience
Comfortable with computers and learning new systems

Responsibilities

Be the friendly, professional first point of contact via phone, email, text, and Microsoft Teams
Manage the execution of Cleaning and Trade services across the U.S., including scheduling, confirming, and dispatching ISPs
Track, update, and manage work orders so nothing falls through the cracks
Follow up to confirm services are completed—then close the loop
Prioritize work based on urgency and SLAs (Service Level Agreements)
Collect invoices, signed work orders, and required documentation
Keep clear, detailed notes so everyone stays informed and aligned
Help onboard new service providers and support coverage needs
Problem-solve in real time, handle basic issues, and escalate when needed
Multitask like a pro—calls, systems, and updates all at once
Jump in to support teammates when things get busy