Client Relations Specialist
About The Position
Are you a people-person who loves animals? Do you thrive in a fast-paced environment where every day is different? If you have a passion for helping others and providing top-notch customer service, we want YOU to join our team at Upstate Veterinary Specialties (UVS)! At UVS, we’re not just another veterinary hospital—we’re a team of compassionate professionals dedicated to making pets' lives longer, happier, and healthier through expert care and kindness. Located in the beautiful Capital District of Upstate New York, we specialize in emergency and specialty veterinary medicine. Every day, we help families and their furry companions through some of life’s most critical moments. We’re on the hunt for a Client Relations Specialist to join our Client Relations team! You’ll be the first friendly face (or voice) our clients encounter, whether they’re rushing in with an emergency or calling with questions. No veterinary experience? No worries! If you’ve got customer service skills and a heart for helping people and pets, we’ll teach you the rest. Ideal backgrounds include: Veterinary or human medicine Customer service, hospitality, or any client-facing role A love for teamwork and problem-solving under pressure
Requirements
- We are seeking enthusiastic and self-motivated Client Relations Specialists to join our team.
- The Client Relations Specialist is the clients (both pet owners and referring veterinarians) first impression of the practice, on the phone or in person, making it a critical role in our hospital.
- Client Relations Specialists who are able to work a variety of shifts, including but not limited to; day, evening, or overnight shifts as well as weekends and holidays.
- Client Relations Specialists must possess excellent telephone and in-person client service and communication skills, and the ability to work in a fast paced and team-oriented environment.
- The ability to handle multiple tasks at once and a close attention to detail are required.
- Strong organizational skills, team orientation, and computer experience are essential in the day to day functions of this role.
- Candidates should have compassion for animals and their owners.
Nice To Haves
- Prior experience within human medicine or a veterinary hospital is preferred.
Responsibilities
- Welcoming clients (both human and furry) with compassion and professionalism
- Collecting and entering important client and patient information for emergency visits
- Assisting clients with financial options and paperwork
- Answering phone calls and directing calls appropriately
- Organizing medical records and ensuring accuracy
- Supporting pet owners through difficult decisions, including euthanasia services
- Recognizing STAT cases and notifying the medical team
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
