Client Relations Specialist - CA EOR
About The Position
Maxim Healthcare is hiring for a Client Relations Specialist to work with clients, patients and active caregivers to monitor program participants' ability to manage their care, and provide customer service. Why Join Maxim: Competitive pay & weekly paychecks Health, dental, vision, and life insurance 401(k) savings plan with company matching Employee discount program; partnered with hundreds of vendors nationwide Awards and recognition program Opportunity for career advancement Comprehensive training and mentorship program Essential Duties and Responsibilities: Maintains the confidentiality of program participants Completes the consumer admissions/intakes as directed by the management team Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker Manages referrals by maintaining communication with clients and Case Managers throughout the process Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader Assists the office operations team with time reporting issues and concerns Performs all procedures in an accurate and timely manner as directed by the management team Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues EOR Program Specific Duties & Responsibilities: Completes quarterly customer service calls Attends client service planning meetings as instructed by the Account Manager or Operations Leader Maintains the consumer record Assists the Field Support Team with contacting employees regarding annual worker requirements Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel
Requirements
- High School degree or equivalent required, some completed college coursework, preferred
- Must meet all federal, state, and local requirements
- Must be energetic, self-motivated, have excellent time management skills, compassionate and able to adapt in a continuously changing environment
- Must be organized, detail oriented, and have exceptional planning and problem-solving skills
- Excellent communication skills
- Computer proficiency, including Microsoft Office Suite (Word, Excel, Teams)
- Proficiency in the English language is required
Nice To Haves
- Proficiency in the Spanish language is preferred
Responsibilities
- Maintains the confidentiality of program participants
- Completes the consumer admissions/intakes as directed by the management team
- Ensures client's hours/services are authorized by the Payor Source and communicated to the client and client directed worker/Direct Service Worker
- Manages referrals by maintaining communication with clients and Case Managers throughout the process
- Provides timely updates to Case Managers as directed by the Account Manager or Office Operations Leader
- Assists the office operations team with time reporting issues and concerns
- Performs all procedures in an accurate and timely manner as directed by the management team
- Notifies the Operations Leader and Payor Source of any concerns relating to each client including allegations of fraud, misuse of services and/or other relevant issues
- Completes quarterly customer service calls
- Attends client service planning meetings as instructed by the Account Manager or Operations Leader
- Maintains the consumer record
- Assists the Field Support Team with contacting employees regarding annual worker requirements
- Assists the Field Support team with onboarding their preferred respite providers by making connect calls, and tracking candidates in the funnel
Benefits
- Health, dental, vision, and life insurance
- 401(k) savings plan with company matching
- Employee discount program; partnered with hundreds of vendors nationwide
- Awards and recognition program
- Opportunity for career advancement
- Comprehensive training and mentorship program
- Medical/Prescription, Dental, Vision, Health Advocacy (company paid if enrolled Medical) and Health Advocate Employee Assistance Program
- Employee Assistance Program, Health Savings Account, 401(k) + Company Match, Profit Sharing, Short and Long Term Disability, Primary Caregiver Leave, Parental Leave, Life and Basic Accidental Death & Dismemberment Insurance, Voluntary Group Life Insurance and Supplemental Accidental Insurance, Hospital Expense Protection Plan, Critical Illness Insurance, Dependent Care Flexible Spending Account, Home and Auto Insurance discounts, Pet Insurance and Legal benefits
- Paid Time Off and Company Paid Holidays, Transportation Benefits, Educational Assistance Program, College Partnership Program and Employee Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Hospitals
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
