Client Relations Specialist

Tax Relief Advocates•Irvine, CA

6d•$23

About The Position

Are you a problem-solver with a passion for helping people? Do you thrive in fast-paced environments where customer service is key? We’re looking for a friendly, positive, and detail-oriented Client Relations Tax Specialist to help guide clients through challenging situations and ensure they receive the best experience possible! As a Client Relations Tax Specialist, you'll be the face (and voice) our clients can count on when things get tricky. Whether they’re dealing with dissatisfaction or confusion, you’ll help identify their concerns, offer solutions, and work closely with our team to keep everything on track. You'll be the link that ensures our clients feel heard, valued, and understood—no matter what!

Requirements

Previous customer service & escalation experience – you’ve handled tough situations and know how to keep cool under pressure
Exceptional communication skills – both verbal and written, because we need someone who can speak (and write) clearly and kindly!
Problem-solving pro – you love figuring things out and finding win-win solutions
Time management & multitasking ninja – you can juggle tasks without dropping the ball
CRM & customer service software experience – bonus points if you're familiar with managing databases!
High school diploma
Previous customer service experience (especially in a role with escalations)

Nice To Haves

Active listening
Problem-solving
Time management & multitasking
Collaboration
Data handling

Responsibilities

Listen & Identify client concerns and issues surrounding their case
Find & Offer Solutions to enhance the client experience and keep things moving smoothly
Collaborate with other departments to meet client expectations and ensure timely case progression
Communicate opportunities and areas of concern to management for continuous improvement

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