Client Relations Specialist - Portable Floors

Praters Inc•Rossville, GA

5d•Onsite

About The Position

The Portables Client Relations Specialist serves as the primary liaison between the portable flooring sales and operations teams, ensuring seamless communication and execution throughout each project’s lifecycle. This role oversees client and vendor communications, project coordination, scheduling, logistics, and client satisfaction initiatives to deliver a consistently high-quality experience. This is a highly detail-oriented, project management-focused position requiring proven experience in building and maintaining strong client relationships. The ideal candidate is organized, proactive, and confident; someone who brings structure to complex processes and manages multiple projects simultaneously. This is a local, onsite position based at Praters, Inc.’s Rossville, GA location.

Requirements

2 to 4+ years of experience in Event, Agency Project, or Production Management.
Experience working with venues, production crews, freight companies, and tight event deadlines.
Proven ability to manage multiple high-pressure, multi-city event projects simultaneously.
Strong decision-making skills and the ability to comfortably hold internal and external partners accountable.
Exceptional customer service and communication skills with the ability to follow up with customers, providing clear, concise information in writing, via phone, or in person, internally and externally.
Strong organizational skills and an eye for attention to detail.
Ability to work effectively in a fast-paced, deadline-driven environment.
Proficiency in Google Suite, Microsoft Office Suite, and other software applications.
Strong knowledge of Mac and or Windows operating systems.
Must have a valid driver’s license and a clean MVR

Responsibilities

Foster exceptional internal communication across all departments and deliver outstanding external customer and vendor support for Portables division projects throughout the full project lifecycle.
Strengthen client relationships to drive long-term sales growth, customer retention, and ongoing appreciation initiatives.
Maintain and manage a comprehensive master schedule for all Portables division projects, with a strong focus on NBA accounts, ensuring timelines are finalized and locked in at least 30+ days in advance.
Client Communication & Relationship Management: Serve as the primary point of contact for arenas and venues following the completion of the quoting process.
Venue Scheduling & Calendar Coordination: Secure and confirm installation, removal, and service dates for each portable flooring project with arenas and venues.
Coordinate building access requirements, load-in/load-out procedures, dock availability, and key venue operations contacts to ensure seamless execution.
Clearly communicate technician arrival schedules, project expectations, and required client responsibilities to ensure a smooth and successful execution.
Technician Scheduling & Travel Planning: Assign technicians based on skill set, certification, and availability to ensure optimal project execution.
Coordinate all travel logistics, including flights, hotel accommodations, and rental vehicles, while managing schedules to align with project timelines.
Prepare and distribute comprehensive project briefs prior to departure, outlining the scope ofwork, site details, expectations, and operational objectives to ensure technicians are fully prepared.
Partner with Praters, Inc.’s warehouse, logistics, and freight providers to coordinate and confirm delivery and pickup schedules in alignment with project timelines.
Monitor and track court shipments to ensure on-time arrival within scheduled installation windows.
Proactively identify and communicate potential delays, changes, or risks to internal teams and venue partners to mitigate disruptions and maintain project continuity.
Manage and monitor operational budgets for each project, including technician labor, travel expenses, freight, and on-site costs.
Forecast potential variances and proactively identify cost overages, partnering with leadership to implement corrective actions and maintain financial discipline.
Deliver accurate, timely budget reporting and financial updates to ensure transparency and informed decision-making.
NBA League Office Communication & Reporting: Serve as a key liaison to NBA League Operations, providing timely project updates, schedules, and detailed status reports.
Maintain thorough documentation, communication logs, and comprehensive project summaries to ensure accuracy and accountability.
Ensure all project execution and operational standards consistently align with NBA guidelines and expectations.
Assist with maintaining the Smart Sheet/Matrix for the Portables division, load-in/load-out projects, and communicate real-time changes with schedules or scope of work to all impacted departments and team members.
Contribute to continuous process improvements to the ongoing evaluation and enhancement of internal processes to improve project execution efficiency, strengthen client, customer, and vendor communication, and support long-term client engagement initiatives.
Some travel may be required.
Promote continuous learning by expanding your job knowledge and fostering ongoing training and personal development. Collaborate with experienced managers and team members across the organization to support training initiatives.
Works with Division Managers and Support Staff to best utilize the resources of Praters, Inc. to ensure cohesiveness, efficiency, quality, and profitability. Cultivate an environment of unity among all divisions.
Act as a backup to the portable floor Sales Specialist.
Will always conduct themselves as a representative of Praters, Inc. and support Praters, Inc.'s missions and goals.
Follows all company policies, procedures, and business ethics codes.
Performs other related duties as assigned.