Client Relations President

Gallagher•Rolling Meadows, IL

14h

About The Position

At RPS, we don’t just embrace bold ideas, we make them happen. We’re a team of entrepreneurs, big-picture thinkers, and passionate experts who thrive on possibility. Every day, we collaborate across teams, challenge convention, and push boundaries to design innovative solutions for our clients. With access to top-rated carriers and a dynamic marketplace, we bring strategy and creativity together to deliver what others might call impossible. Here, every voice counts, every perspective matters, and every challenge is an opportunity to grow. You’ll be supported by a culture that celebrates ownership, curiosity, and high performance, where you’re trusted to do your best work and encouraged to keep learning along the way. We’re looking for a National Client Relations Leader to oversee strategic relationships with our major national accounts. This role is all about building strong partnerships, driving growth, and ensuring exceptional service delivery. You’ll be the senior point of contact for key clients, working closely with internal teams to deliver tailored solutions that make a real difference. In this role, you’ll lead the way in managing and growing relationships with our national clients. You’ll develop strategies to retain and expand accounts, ensuring we deliver value and exceed expectations. By collaborating with sales, underwriting, and operations teams, you’ll create seamless client experiences and identify opportunities to grow our partnerships. You’ll also use data and client feedback to shape our services and drive continuous improvement.

Requirements

A bachelor’s degree in Business, Risk Management, Insurance, or a related field and 5 years of related experience required.
Experience in managing high-value client relationships and leading strategic initiatives.
Strong communication and negotiation skills to build lasting partnerships.
The ability to manage multiple accounts and work collaboratively across teams.
A willingness to travel nationally (up to 50–75%).
Previous management or supervisory experience.
Must be able to build collaborative and mutually meaningful relationships with internal and external clients. Strong communicator at all levels.
Ability to identify and act on coaching opportunities.

Responsibilities

Act as the senior liaison for national clients, ensuring their needs are met.
Develop and execute strategies to grow and retain accounts.
Collaborate across teams to deliver high-quality service.
Use insights and feedback to improve our offerings.
Travel nationally to meet clients and attend industry events.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program