Client Relations Partner

G2 • Fort Myers, FL

2d

About The Position

The Client Relations Partner role is a service delivery position focused on client service and retention, rather than business development. In this role you will achieve world-class levels of client support, value-orientated usage, retention, and client loyalty, ensuring clients use and receive value from our intent data product, Buyer Discovery.

The role provides a great opportunity to work with an international and dynamic team, delivering valuable insight to senior level clients in large organizations while developing your career in a fast-growing department. The Client Relations Partner supports our largest and most strategic enterprises across G2 Digital Markets.

Requirements

• 2-3 years of relevant sales or customer support experience.
• Proficient computer skills required.
• Experience with an array of marketing technologies and CRM software systems
• Strong understanding of how to measure and report on marketing and sales effectiveness by moving leads to opportunities through to close.
• Exceptional communication skills, verbal and written.
• Excellent interpersonal skills, with the ability to persuade and influence others.
• Strong collaboration skills to partner with sales to understand the client’s goals and tailor service accordingly.
• Strong organizational and time management skills, with the ability to multitask.
• Comfortable speaking the language of sales and marketing executives.
• Interest in marketing, business, and technology.
• Enthusiasm for helping and educating others.

Nice To Haves

• Bachelor’s degree preferred but not required.

Responsibilities

• Facilitate onboarding calls for new Buyer Discovery clients, familiarizing them with the product.
• Proactively build relationships with existing clients over the phone to ensure that they are engaged and getting the highest return on their investment with Buyer Discovery.
• Support our largest and most strategic enterprises across G2 Digital Markets.
• Become a strategic partner to clients by keeping up to date with their key challenges and opportunities.
• Drive continuous client usage of the Buyer Discovery product by ensuring the connection of key business decisions and initiatives to Digital Markets expertise.
• Be the main point of contact for any support that clients require with their Buyer Discovery subscription.
• Partner with your colleagues in Account Management to manage and retain client relationships and build client loyalty.
• Understand and capture how the client measures value and ensure this is over delivered throughout the contract lifecycle.
• Continually stay abreast of new Buyer Discovery product enhancements and Data Insights product offerings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level