Client Relations Manager (U.S. Remote - Eastern Time Zone preferred)

GAN

5d•$98,000 - $155,000•Remote

About The Position

Join GAN as a Client Relations Manager and become a trusted partner to our clients as they launch, grow, and optimize their gaming platforms. You’ll own the end-to-end client relationship, combining strategic thinking, project leadership, and strong communication to ensure our customers achieve meaningful results with GAN’s products. Working cross-functionally with teams across Product, Engineering, Delivery, and Customer Service, you’ll help turn client goals into successful launches, ongoing improvements, and long-term partnerships. This is an opportunity to make a real impact — not just by solving problems, but by helping shape the future of our client relationships and the success of our business.

Requirements

Building strong, trusted relationships with clients and internal stakeholders through clear, confident, and thoughtful communication.
Serving as a reliable point of ownership — keeping projects, people, and priorities aligned from kickoff through delivery and beyond.
Managing complex, multi-workstream initiatives with strong organization, structure, and follow-through.
Communicating technical concepts in a way that is clear, approachable, and tailored to your audience.
Navigating ambiguity and change with confidence, using sound judgment and a calm, solutions-oriented mindset.
Balancing strategic thinking with hands-on execution — seeing the big picture while managing the details.
Proactively identifying risks, dependencies, and opportunities, and acting early to keep things on track.
Facilitating productive meetings, conversations, and decision-making across diverse teams and client organizations.
Demonstrating high emotional intelligence, strong interpersonal awareness, and a collaborative, team-first approach.
Working effectively in fast-paced, deadline-driven environments with multiple priorities and competing demands.
Adapting your communication style to fit different client personalities, corporate cultures, and business contexts.
Leveraging tools like Jira, Confluence, and collaboration platforms to keep work visible, organized, and moving forward.
Applying a customer-centric mindset that balances advocacy for the client with alignment to internal business goals.
Bringing curiosity, ownership, and initiative to your work — and continuously looking for ways to improve processes and outcomes.

Nice To Haves

Drawing on experience in B2B SaaS, gaming, sports betting, or other fast-moving tech environments to add value quickly.

Responsibilities

Serve as the primary point of contact and trusted advisor for assigned client accounts, building strong, collaborative, and long-term partnerships.
Own and manage the full lifecycle of client initiatives — from onboarding and implementation through launch, optimization, and ongoing support.
Coordinate cross-functional teams across Product, Engineering, Delivery, Marketing, and Customer Service to ensure projects stay on track and client expectations are met.
Proactively monitor project progress, risks, and dependencies, communicating updates, blockers, and mitigation plans to both internal teams and clients.
Lead and facilitate client and internal meetings, including kickoffs, status updates, trainings, and business reviews.
Provide strategic guidance to clients on product capabilities, roadmaps, and best practices to maximize adoption and value.
Track key performance indicators and customer satisfaction, identifying opportunities for improvement, growth, and expanded partnerships.
Champion timely resolution of issues by coordinating with internal stakeholders and ensuring clear, consistent communication throughout the process.
Gather and relay client feedback to internal teams to drive continuous product and service improvements.
Maintain accurate documentation, project plans, and internal knowledge to support alignment and operational excellence.