Client Relations Manager - Columbia, SC

SRI Healthcare, LLC•Rockmart, GA

About The Position

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. Position Summary Territory coverage includes accounts between Augusta and Charleston. Candidates located in or near Columbia, SC will be best positioned for the required travel and commute. This role is responsible for building and maintaining strong relationships with key contacts to support customer engagement, business development, and employer branding efforts. The position ensures Novo Health Services remains top of mind for future opportunities while supporting ongoing customer meetings, education initiatives, and data-driven reporting.

Requirements

Prior industry experience or customer service experience preferred
Strong analytical mindset with the ability to interpret data and insights
Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Excellent written and verbal communication skills
Highly organized, detail-oriented, and customer-focused with a positive attitude
Ability to work independently and manage time effectively
Ability to travel within the assigned territory with reliable transportation
Ability to lift 20–30 pounds, bend, squat, and perform job-related physical tasks
Must be able to perform the essential functions of the role with or without reasonable accommodations

Responsibilities

Proactively schedule and participate in introductory and follow-up meetings with key contacts to support long-term relationships and position Novo Health Services as an employer and service provider of choice
Prepare for and participate in monthly and quarterly customer meetings and reviews
Conduct linen education sessions to support customer understanding and service excellence
Analyze reports and prepare presentations for internal and external stakeholders
Accurately document data, activities, and customer interactions in Salesforce and OneDrive
Manage assigned responsibilities independently while meeting deadlines and business objectives