Client Relations Executive

Sodexo S A • Gaithersburg, MD

33d

About The Position

The Client Relations Executive (CRE) is responsible for driving client satisfaction, retention, and growth across assigned Sodexo accounts. This individual serves as a trusted advisor and strategic partner to clients - ensuring Sodexo delivers operational excellence, financial performance, and innovative solutions that align with client goals. The ideal candidate is a strong communicator and writer who can effectively engage with both internal teams and client leadership, translate complex information into clear actionable insights, and contribute to the overall success of Sodexo's client partnerships. Experience in operations or an understanding of service delivery is a strong plus.

Requirements

• Strong organizational skills, attention to detail, and comfort managing multiple priorities
• Demonstrated financial acumen and understanding of operational performance metrics
• Exceptional writing, presentation, and verbal communication skills - able to translate technical or operational details into clear business narratives
• 5+ years of experience in client management, account leadership, or related role
• Minimum Education Requirement - Bachelor's Degree or equivalent experience
• Minimum Management Experience - 7 years
• Minimum Functional Experience - 7 years experience in long-cycle strategic sales, or a related field.

Nice To Haves

• operations experience preferred

Responsibilities

• Serve as the main point of contact and strategic partner for assigned clients, building and maintaining strong executive level relationships
• Interview current and former clients to assess satisfaction, identify improvement opportunities, and capture feedback for continuous enhancement of services
• Develop clear, concise written communications including client reports, presentations, and performance summaries
• Understand operational challenges and translate them into client-focused solutions and communications
• Support renewal efforts and participate in client proposal or RFP processes as needed

Benefits

• Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience.
• Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training.
• Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement
• More extensive information is provided to new employees upon hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Industry: Food Services and Drinking Places
• Number of Employees: 5,001-10,000 employees