Client Relations Executive
About The Position
As a Client Relation Executive with CommonSpirit Health at Home, you will serve as a field-based business development representative, helping to maintain and grow current market share and identify new sources of business. Other responsibilities include: Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems. Assists with educating the community about services. Develops and maintains relationships with key customer sources through regular contact and follow-up procedures. Acts as the key contact for client troubleshooting and conflict resolution. Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction. Communicates to branch(es) on a daily basis to give and receive vital client and patient information. Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch's monthly budget. Assists with unbilled revenue and Face to Face as requested by branch leadership. Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.
Requirements
- Minimum of one year of related sales experience preferred, preferably in a health care/medical field.
- Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
- Valid Driver's license is required.
- Compliant with appropriate state certification/registration and organizational requirements as necessary.
Nice To Haves
- Bachelor's degree, clinical license, or experience as a Care Transition Nurse preferred.
Responsibilities
- Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
- Assists with educating the community about services.
- Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
- Acts as the key contact for client troubleshooting and conflict resolution.
- Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
- Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
- Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch's monthly budget.
- Assists with unbilled revenue and Face to Face as requested by branch leadership.
- Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.
Benefits
- Excellent holiday and paid time off plans
- Medical, dental, and vision plans
- Tuition reimbursement for degree-seeking students
- Employer contribution to your 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
