Client Relations Executive

Allied Universal • Chicago, IL

3d • $80,000

About The Position

Allied Universal Janitorial Services, an Allied Universal® Company, is hiring a Client Relations Executive. The Client Relations Executive is responsible for reducing customer churn, increasing customer lifetime value, and generating leads for expansion. This person builds a plan for measuring success, while utilizing analytics to drive action. The Client Relations Executive captures customer feedback to identify gaps in service and opportunities to better manage customer expectations.

Requirements

• Bachelor’s degree in Business Administration, Marketing, or related field of study
• Current driver’s license if driving a company vehicle, or personal vehicle in the course of conducting business (e.g., client visits, attending recruiting and/or networking events)
• Minimum of five (5) years of sales and operations experience in the janitorial industry
• Experience using data to drive decision-making and improve recruiting outcomes
• Excellent oral and written communication skills; able to influence stakeholders and collaborate across departments
• Leadership skills; ability to coach and inspire others
• Proficient in Microsoft Office and Google applications
• Strong organizational, analytical, and time management skills
• Proven ability to manage multiple competing priorities and meet deadlines in a dynamic environment
• Demonstrated ability to take initiative and utilize independent judgment
• Ability to handle sensitive information with discretion
• Able to adapt quickly to changing needs and priorities
• Problem-solving aptitude and negotiation skills

Nice To Haves

• Prior SalesForce or other customer relationship management (CRM) software experience

Responsibilities

• Target, discover, qualify, verify, present, and validate additional business to existing customer portfolios
• Transition additional business with operations
• High touch with key individuals in the client’s organization
• Develop strategy map for all strategic clients
• Maintain customer relationships
• Use consultative approach for solutions
• Prepare and present client solutions
• Manage negotiations to achieve profit objectives
• Maintain SalesForce and adequate pipeline to reach goals

Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Number of Employees: 5,001-10,000 employees