Client Relations Delinquency Resolution Specialist-Knoxville-Onsite

Edfinancial Services LLC • Knoxville, TN

11h • Onsite

About The Position

Are you competitive, goal-driven, and motivated by helping people get back on track? We’re looking for energetic communicators to join our team as Client Relations Delinquency Resolution Specialists!
In this role, you’ll be the voice that creates solutions. You’ll speak with borrowers who are past due and work with them to bring their accounts current through professional negotiation, clear communication, and a problem-solving mindset.

Requirements

• Strong communication and negotiation skills
• Persistence, resilience, and confidence under pressure
• Coachability — you’re hungry to learn and improve
• Professionalism and empathy in every conversation
• Dependable, flexible, and committed to team success

Responsibilities

• Make outbound calls & take inbound calls from borrowers who are behind on payments
• Help customers find real solutions by negotiating payment arrangements
• Overcome objections with confidence and empathy
• Use scripts, tools, and account info to provide accurate support
• Stay sharp on loan rules, compliance, and system updates
• Meet and exceed performance goals for cure rates, quality, and urgency
• Maintain strict confidentiality and data security standards (5C access level)
• Follow assigned schedules (with flexibility for business needs)
• Be a positive, professional teammate who contributes to a winning culture

Benefits

• Performance-focused culture — you WIN when the team WINS
• Certification and annual training to keep you growing
• High-trust environment that values accuracy, integrity, and customer care
• Supportive leadership and a team that celebrates success together
• Opportunities for cross-training and career growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed