Client Relations Coordinator

Chapman Partnership  • Miami, FL

50d

About The Position

The Client Relations Coordinator (CRC) is responsible for orienting new clients to the Center and Community Service Program. The CRC shall assess the new intakes for particular job related skills, aptitude and interest for appropriate linkage with community service assignments during his/her stay at Chapman Partnership. The CRC is also responsible for scheduling, training and supervising all Community Service activities

Requirements

• G.E.D or High School Diploma or equivalent experience.
• At least three (3) years' experience working in a residential setting.
• Minimum of one (1) year practical experience working in Social Services.
• Knowledge of Chapman Partnership policies and procedures.
• Overall understanding of the issues affecting our clients.
• Excellent conflict resolution skills.
• Excellent customer service skills.
• Experience working with vulnerable populations.
• Ability to be professional, flexible, respectful, and calm.
• Ability to work well with others.
• Ability to lead by example.
• Exceptional verbal and written communication skills.
• Computer Literate.

Nice To Haves

• Experience working with the homeless population preferred.
• Bilingual in English and Spanish and/or English and Creole preferred.

Responsibilities

• Conducts client orientation as it relates to overall center rules and regulations, provides ID badges and assists at identifying and reporting clients' special needs/areas of concern, and attending to daily client issues, as applicable.
• Interviews clients and documents job related experience, aptitude and/or preference to be incorporated into a successful Community Service Program's assignment.
• Provides community service feedback to Program Services staff; coordinates community service schedules and provides general oversight of placements throughout the day; participates in multi-disciplinary Care Team meetings when necessary.
• Stores and recycles former clients' belongings. Keeps appropriate documentation and effectively communicates any needs.
• Assists the supervisor with monitoring of AED equipment and other job duties as assigned

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 101-250 employees