Client Relations Coordinator
About The Position
As a Stoneside Client Relations Coordinator, you will be responsible for taking inbound phone calls from potential customers, answering their questions, and scheduling in-home design consultations with our sales team when requested. You’ll be the friendly first point of contact for our customers - helping them take the first step toward transforming their homes while working alongside a supportive, high-performing remote team. If you love helping people, thrive on organization, and want to be part of a company that truly values its people, we’d love to meet you. Location: Remote Hiring Preference: Candidates residing in the following states will be prioritized: WA, OR, CA, NV, CO, UT, AZ, OH, VA, MA, MD, TX, IL, GA
Requirements
- Align with our mission and values and want to be part of a team where everyone loves their job
- Friendly, positive, and customer-focused demeanor
- Strong organizational skills with the ability to manage multiple priorities effectively
- Excellent verbal and written communication skills
- High attention to detail with a commitment to accuracy
- Proven ability to consistently deliver a 5-star customer experience
- Comfortable learning and using new technology and systems
- Ability to prioritize tasks and adapt quickly to scheduling changes
- Strong problem-solving skills with the ability to thrive in a fast-paced environment
- Must have reliable, high-speed internet access suitable for a remote work environment
Responsibilities
- Be the welcoming first voice our customers hear when scheduling installations, service appointments, and design consultations based on availability and team capacity
- Maintain accurate and up-to-date appointment records in NetSuite and other scheduling platforms
- Follow up with prospective clients via outbound calls on web form inquiries and other lead sources
- Manage scheduling requests across multiple channels, including phone, chat, and email
- Communicate with clients, installers, and designers to confirm, reschedule, or adjust appointments as needed
- Deliver exceptional customer service by ensuring clients are informed and prepared for upcoming appointments
- Support field teams by resolving scheduling conflicts and handling last-minute changes efficiently
- Maintain scheduling documentation, reports, and related administrative records
- Collaborate cross-functionally with Customer Service, Operations, and Field Teams to meet scheduling needs
- Identify and contribute to process improvements that enhance scheduling accuracy and efficiency
Benefits
- Excellent health, dental, and vision insurance
- Short-term and long-term disability coverage
- Generous paid time off and paid holidays
- 401(k) with employer match
- Supportive, people-first company culture
- Employee Assistance Program (EAP)
- Participation in our Gain Share Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
