Client Relations Account Manager (On-site) - Chicago, IL

Compass Group • Bloomingdale, IL

7d • $55,000 - $65,000 • Onsite

About The Position

Canteen
brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our
growth.
Interested in joining our team? You
bring the enthusiasm, customer service, and commitment; we’ll supply the
opportunity
and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
 Job Summary:The Client Relations Manager is responsible for managing key client accounts, strengthening relationships, ensuring service excellence, and supporting operational teams.
This role plays a critical part in client retention, service optimization, and overall client satisfaction.

Requirements

• 3+ years of experience in client relations, account management, customer success, or a related field
• Strong interpersonal, communication, and presentation skills
• Proven ability to manage multiple accounts and conflicting priorities
• Problem solving mindset with a high level of professionalism
• Experience working cross functionally with internal teams
• Proficiency in CRM tools (preferred)
• High level of organization and attention to detail

Responsibilities

• Serve as the primary point of contact for assigned client accounts
• Build and nurture strong, long term client relationships
• Understand client needs and provide tailored service and solutions
• Collaborate with internal departments to ensure seamless client support
• Monitor client satisfaction and implement improvement strategies
• Proactively identify opportunities to expand client engagement
• Track client issues, follow up on resolutions, and ensure timely communication
• Prepare reports, updates, and presentations for leadership and clients
• Support overall client success initiatives

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed