Client Project Manager - Tempe

AGAT Laboratories•Tempe, AZ

30d

About The Position

At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world. Summary: AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our Tempe, AZ location. This role will provide clients with technical information based on their needs and administer an overall positive client experience. Additionally, the Client Service Representative will help to bridge the gap between clients and Laboratory teams, ensuring smooth communication and service delivery. The successful candidate will require a patient, stable work style and consistency on repetitive tasks, with the demands of managing a large number of tasks in a fast-paced environment. Along with traits of being cooperative, agreeable with sympathetic listening skills, one who gets along with both members of the team and clients and enjoys being helpful. In this role one will require a focus on customer service with attention to details, handling large number of tasks and issues with better-than-average accuracy, careful attention to quality, steady fast-paced with comfort working under pressure and an inclination to work under explicitly defined process. This position is an integral part of providing “Service Beyond Analysis.”

Requirements

A relevant combination of scientific education and industry experience (e.g., Environmental Science, Chemistry, Biology, Earth Sciences, or related field).
Experience in environmental or analytical testing industries, preferably involving client interaction or data interpretation.
Familiarity with environmental monitoring terminology, analytical methods, detection limits, and regulatory frameworks — or a strong willingness to learn.
Minimum 1 year of customer service experience in the environmental or analytical testing field (preferred).
Proficiency with Microsoft Office, especially Excel, and experience with LIMS or other technical reporting systems.
Excellent communication skills, including the ability to translate scientific concepts into clear, client-friendly explanations.
Strong organizational and time management skills, with the ability to handle multiple technical tasks simultaneously.
Effective problem-solving skills, with high attention to detail and accuracy in handling scientific data.

Responsibilities

Serve as the primary scientific point of contact for clients, providing accurate explanations of analytical testing processes, methodologies, and data outputs.
Respond promptly and thoroughly to technical inquiries, ensuring clients understand sampling requirements, detection limits, exceedances, and reporting formats.
Develop strong, science-informed relationships with clients, engaging through meetings, email, and phone communication.
Work closely with laboratory and management teams to communicate client expectations regarding analytical methods and project requirements.
Guide clients on appropriate testing options, supporting the Sales team with scientifically informed solutions.
Perform data management tasks, including data verification, QA review, and preparation of regulatory monthly/annual reports.
Participate in project kick-off meetings, contributing technical knowledge on sampling logistics, analytical plans, reporting needs, and invoicing considerations.
Ensure accuracy and clarity of analytical result delivery, including understanding chains of custody, lab reports, and supporting documentation.
Identify opportunities for process improvements, especially those related to analytical workflows, client education, and data clarity.
Engage in ongoing scientific and technical training to stay current with department methods, regulatory standards, and analytical capabilities.